Best Buy Columbia Heights

Worst Best Buy in the area. DO NOT COME HERE. I had a great day until coming to this location. I walked in and asked the associate at the kiosk about a laptop, and he told me that he doesn’t work cashier and directed me to go to the cashier. I go to the cashier and ask about the laptop and he tells me that he can’t help me. I respond asking “ Are you having a good day? Everyone in this location is being sassy for some reason.” He points me to another associate to help with the laptop (the only helpful associate). Upon retrieving the laptop from the back room, I meet him at the register where I’m greeted by the initial cashier who lets the manager know that he won’t Sell me the laptop because I called him “sassy”. I respond saying “ This is exactly what I mean”. The associate, then attempts to make a joke about my shoes. I tell him my shoes are designer, and I can pull out his full paycheck from my pocket. The manager then proceeds to tell me that she will have me removed from the store while ignoring the fact that her associate was insulting me. “I will handle him” is what she says I attempt to explain the situation. He makes another disrespectful comment so I pull out around $2000 in cash and at that point, the Manager uses her walkie-talkie to ask Security to escort me out out of the store. I beg and plea with the Manager explaining to her that I have self-control however, I’m being insulted by her Employee Which is not fair. I came here for a laptop, not for confrontation. She allows me to purchase my items while Security is there at the register. Then I proceeded to leave. 0/10 Customer service I will never be back.

Best customer service

Went to repair a $600 laptop that was covered by hp warranty and best buy claiming water damage (provided no proof despite me asking for photos or diagnosis) and asking for $1000 for repairs. When I refused service they charged me $85 to even get my laptop back and held the device as ransom if I don’t pay. Update: the corporate agent simply had no interest resolving my issue and was trying to be argumentative. I’m still being forced to pay $85 to pick up my laptop. Why claim I don’t have to pay if I have a factory warranty and then after I show a warranty they just say we will not provide a refund. Completely hilarious and illogical customer service.

Awesome 👌