Best Buy West Carmel

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Poor service. I called Geek Squad earlier in the week to inquire about repair service on my son’s PS5 and was told I could come in anytime for assistance. When I asked about making an appointment I was told “No you don’t need one and any of us could assist you”. Not the case. I waited in line today for about 15 minutes just to be turned away because I didn’t have an appointment. To make it worse the association cat calls to the others in line asking if they had an appointment and if not then he couldn’t assist them either. Thank you Best Buy for showing us you value poor customer service over loyal customers.

Ehh

Have been there since online shopping boom, I’m very happy to find lately the still relevant in term competitiveness and get touch and see but do your online search before coming