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Best Buy West Carmel
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Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1738 reviews)
April H
July 03, 2025
1 out of 5
Stopped in your store yesterday, July 2nd,2025 with ny elderly mother to see about a protective screen for her new phone. Im glad I went with her. Not a single associate greeted us upon entering or as we stood around waiting for help. There were several associates in view acting busy.
It takes 5 seconds to acknowledge someone. I tried to find what she needed myself. We decided to get it on Amazon and left. Dismal day at your store. Would give zero stars if i could.
Tianna A
June 22, 2025
5 out of 5
Amazing
Alex W
June 14, 2025
5 out of 5
Came in to pick order up. Ended up getting sold on better sound bar and a smart robot vacuum. Doug the Store Mgr was extremely knowledgeable and diligent on helping ease the process. The sales associate Mark was nothing short of phenomenal help thru the entire swapping and picking up process. Thanks for the help guys!
Sara H
June 13, 2025
1 out of 5
This review is not a reflection on the local employees at this branch; I unfortunately have no other way to relay this information to corporate.
I have been trying to reach a real person at the store over the phone. I believe I may have left my something important at the store. I called the local number and have been in an impossible automated loop. I have been on hold for multiple minutes.
A kind customer service person based on the automated line answered after several minutes, and explained to me the new Best Buy corporate strategy is for there to be @no longer any way” to reach a local branch via telephone for any reason (“including emergency”, he confirmed), as there is no extension for any reason.
I am so sick of dealing with robots instead of human beings. My question could have been cleared up in one minute if Best Buy policy allowed and trusted their well-trained human employees to exercise basic telephone skills.