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Frequently Asked Questions About Best Buy West Carmel
How do I check product availability at the West Carmel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Carmel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Carmel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Carmel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1846 reviews)
Benita K
October 26, 2026
1 out of 5
After being sent to two other Best Buy’s… I didn’t think my day could get any worse till we stepped foot into this location. Three Best Buy locations and left with 2 broken iPads 😡 This location the guy in the Geek Squad are definitely didn’t know what he was doing. First he was trying to charge me $400 dollars to fix the iPads! I have Apple Care plus for warranty! Makes me wonder how much money he’s making on the side doing this! I list him know about my warranty and then suddenly he found it in the computer. Then he had excuses and more excuses. He couldn’t get find my iPad off… eventually he did one problem after another. This 3 visits to BestBuy was a 6 hour ordeal. And guess what?? We still left this location with 2 broken iPads 😡 That guy was worthless!!!
Response from Best Buy
October 26, 2026
Hello,
It's unfortunate your experience was a negative one. We understand your frustration with not being able to get your device repaired. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 243996 in your message to us.
X: https://bby.me/29gZ4u
Facebook: https://bby.me/JhsGlY
Instagram: https://bby.me/UDo3w6
Alonzo C
October 20, 2026
3 out of 5
Went to hey a PlayStation 5 controller. My problem is with corporate not the building itself. When I finally get to checkout. The screen has 5 menu option pages I had to "deny" before even paying. It was ridiculous for a simple transaction. Ask me if I'm a member sure, ask if I want a warranty sure..that should be the end of any extra questions.
Response from Best Buy
October 20, 2026
Hello Alonzo,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #240826 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/peVnsD)
• Twitter/X (https://bby.me/u0KDQN)
• Instagram (https://bby.me/p2hWrn)
John D
September 24, 2026
5 out of 5
Manager Kia & Hank did a great job helping me find a gaming PC that met my needs to play War Dogs. Great experience and I highly recommend Best Buy on Michigan Road in Indianapolis.
Gary R
September 22, 2026
1 out of 5
I placed a $74.89 order on September 15 for collection at the West Carmel store. I received a PayPal payment notification but no confirmation email from Best Buy. Trying to find the order and cancel it has been an absolute farce.
The website said I already had an account linked to my email address. When I tried to reset the password, it said I didn’t have an account. Trying to create one brought me back to being told that I already had one. Round and round.
I eventually called. The Ai agent found my order using my cell number and told me it was ready for collection. So they could find it. BUT when I asked to cancel, I was directed back to the website that wouldn’t let me in. I then tried to reach a human agent. None available.
Apparently, the order will cancel automatically if I don’t collect it within five days. I am now relying on that happening because I have been unable to get a straightforward cancellation completed. The $74.89 authorization remains pending on PayPal.
This concerns Best Buy’s online ordering and telephone support; I haven’t dealt with the staff in this store. A customer should not have to work this hard to cancel an order. I’ll update this review when the matter is resolved, but I won’t be ordering from Best Buy again.
Response from Best Buy
September 22, 2026
Hi, Gary,
Thank you for taking the time to reach out on Google with a review. We definitely understand the need for support when it comes to confusion around an order. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #225434 in your message. You can find us here:
Facebook (https://bby.me/cRcjKZ)
Twitter/X (https://bby.me/VYPidX)
Instagram (https://bby.me/AlJDIk)
We hope to hear from you!