Best Buy West Carmel

Wanted to get drone for son and was out of stock. They offered to have shipped to store and were very helpful

Just left from here, no one greeted us when we came in and no one acknowledged us when we wanted to get something from the apple section. I get that people get busy but a simple “we will be right with you” would have worked.

DO NOT BUY ANYTHING ONLINE FOR SAME DAY PICK UP BECAUSE IT IS A LIE. Placed same-day pickup order online w/ chat agent who verified order after I cleared bank level hold for W Carmel, IN placed FRIDAY. Bank verified 11:49am & again 7:01pm for a store level hold clear via 3 way call to “store support.” Best Buy corporate entire phone system designed to AVOID in-store contact, routing everything to centralized call center when dialing (what LOOKS LIKE), local. That is potentially deceptive. Despite all that, order STILL held w/o resolution or local intervention. Attempted multiple chat, text, email, & calls to reach store-level only to be routed offshore w/ no solution, zero accountability & no form of retention offer. As a business owner w/ new BB biz account making a MAJOR cash purchase via debit, this should be priority on VERIFIED/ SAME DAY order processed before noon. It is not a private label credit card that can be a defaulted payment! The equipment is intended for time-sensitive use in live production. Failure to fulfill order directly cost our business 3 days revenue (& counting), interfered w/ contractual obligations, productivity, & income potential. Not acceptable for businesses relying on storefronts to supply critical gear on time sensitive production needs when orders are advertised as same day pick up. When advised hold due to our Executive Admin listed as pick up person on ticket, AFTER order system allowed us to add pick up individual w/ ID, bank verified order TWICE, were ASSURED “priority” 3 times, & bundled software has arrived already for use in the hardware still on hold more than 48hrs AFTER placing “Same Day” order online. Based on “SAME DAY, IN STORE PICK UP, IN STOCK” offer w/o warning regarding auth holds potentially delaying fulfillment, no BB store direct by phone, no chat agent able to help, “Store Support” not able either . . . it feels like the only way to get pushed through escalation via a BBB filing, a CPB complaint, some social media exposure to industry colleagues, or in-person action if possible. In store unfortunately, will cancel, reorder & tie up MORE working capital on second order. That forces us into wait for refund of original order. There is no option to transfer verified auth to in store. There is no option for stores to verify a person in house to pick up on a VERIFIED PURCHASE while online order system glitches. We have been “assured” a call back from store “within 2 hrs” & NEVER got it. We watched order actually move BACKWARDS in the tracking system w/ no resolution. See pics attached to this review for further details. * * * 07/21/25 UPDATED EDIT * * * Thanks to ASHLEY the Experience Manager, we were able to get the hold issues resolved after another 2 hours of calling “store support” and waiting for it to hit their order cue. Ashley saved the day and deserves a raise for the problems I am certain she deals with daily!

Muy buena la atención al cliente