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Best Buy Chesterfield
Services Offered
Geek Squad Services
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Samsung Experience Only- Apple Authorized Service Provider
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Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1744 reviews)
Ron m
April 14, 2025
5 out of 5
Always had a solid interaction with anyone working there, very helpful.
Nathan S
April 10, 2025
3 out of 5
For a brand that's barely holding on to brick and mortar locations, this one needs a manager who gives a damn.
There is no one in front to check my return. There is no signage for where returns and exchanges are. I stood in line at the geek squad desk for 5 mins before I realized it's only for geek squad appointments.
Walked over to cashiers and eventually was told I could do returns there.
The return process was simple once I got to that point, but the atmosphere here sucks.
Response from Best Buy
April 10, 2025
Hi, Nathan,
Thank you for taking the time to share your review. We agree that a comfortable and well-maintained atmosphere is so important for a great shopping experience, and we're always working to make sure our store provides just that. Your feedback is really valuable in helping us continuously improve the environment for all our customers.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65030026.
Kind regards,
^Pre
Kassem A
March 28, 2025
5 out of 5
Amazing coustomer service
Kathi L
March 20, 2025
4 out of 5
Although they didn't have what I needed the salesman was very helpful in trying to find it.