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Best Buy Strongsville
Services Offered
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Frequently Asked Questions About Best Buy Strongsville
How do I check product availability at the Strongsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Strongsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Strongsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Strongsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1928 reviews)
Brandon D
October 10, 2025
1 out of 5
My girlfriend placed a preorder for a game to pick up on release day. Received the email saying it was ready for pick up. Went to go pick it up and was told, “we don’t have any in stock….there’s nothing we can do”.
Went to chat with customer service and they explained “The email saying it’s ready must have been a mistake. We will send you another email when it’s ready.” No thank you, cancel my order! Never buying anything from Best Buy again.
The workers at this location didn’t care. They told us to just call customer service. Called customer service and they are telling us to contact the store. It was a circus to say the least. They are very quick to take your money, but not helpful when it comes to getting what you already paid for.
DO NOT BUY FROM BEST BUY!
(attached are screen shots of the conversation I had with the representative for proof).
Response from Best Buy
October 10, 2025
Hi, Brandon,
Thank you for reaching out to share your concerns with your order pickup. We can certainly understand that any system errors can be difficult. We would be glad to research this for you if you would like to reach out to any of our social media profiles for support with Review 54160.
Facebook (https://bby.me/7q3glj), Twitter/X (https://bby.me/fumsia), Instagram (https://bby.me/xupmqh)
Mike B
August 29, 2025
4 out of 5
Very willing to help people and good sales on electronics we all love.
Daniel L
August 18, 2025
5 out of 5
Quick and Professional! Unfortunately the gear I needed wasn't available, in store, but I was able to order and ha e it shipped to my home. Package arrive sooner than expected
Dylan M
August 12, 2025
5 out of 5
Jake, the GM was super helpful. Gave me his card and instructed me to reach out if I had any other questions/problems. He went above and beyond to help solve my problem.