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Services Offered
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Frequently Asked Questions About Best Buy Manhattan
How do I check product availability at the Manhattan Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Manhattan Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Manhattan stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Manhattan Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1528 reviews)
Jacy “
February 28, 2026
1 out of 5
Went to buy a pricey controller and asked an employee a question. They spoke so fast and used so much technical jargon it felt like they were speaking a completely different language. I didn’t understand a word. The only thing I caught was “just buy it and try it for a few days,” which honestly pissed me off. I’m not dropping $200 on a gamble and then stressing about remembering to return it if it doesn’t work out.
When I asked them to explain again, they got visibly annoyed, repeated the same confusing nonsense, and then started walking away. Completely unhelpful and frustrating. Will not be coming back.
Response from Best Buy
February 28, 2026
Hey there, Jacky,
We understand your frustrations surrounding your visit. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/d28vtp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #124085".
Joshua G
February 02, 2026
4 out of 5
Very help as soon as I enter. Found what I needed really quick.
Troy W
January 08, 2026
1 out of 5
Horrible experience. Bought and paid for tv and scheduled delivery and install. I scheduled with the install because that made it 2 days sooner for some reason. Called twice on scheduled day and was told it would be there between 7-7. Never arrived, a whole day wasted. You can get better delivery and service from Nebraska Furniture Mart 2 hours away.
Response from Best Buy
January 08, 2026
Hello,
Thanks for taking the time to share this with us. We can understand wanting to get your new TV as quickly as possible, but then to have nobody show up on the scheduled date, isn't a welcome experience. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/72xdsc), Twitter/X (https://bby.me/z4ccrx), or Instagram (https://bby.me/risybz), and refer to your "Google review #102142" in your message.
Maurenne G
January 06, 2026
5 out of 5
Customer service was superb and they had the item I needed in stock