Great store! Bought several appliances and will be back for a stove soon!!
Terrible customer service and rude manager—I will not be purchasing from Best Buy going forward.
I had purchased headphones in late January and found out a couple months later that they were defective when flying across the country (the battery only lasted 2 hours but was advertised as 8 minimum). When I called customer service they assured me that if I took time out of my day to go into the store and speak with a manager, they would resolve this issue for me even though it was past the 15 day return period (also, 15 days? What a joke). Long story short they would not honor any return or exchange and said the only thing I could do was PAY $50 to sign up for their protection plan to get a PORTION of a refund.
As a native Minnesotan I have supported Best Buy for decades and even just recently purchased a $2000 washer/dryer in December and they literally did nothing to resolve this issue. They have now lost a customer for good.
Response from Best Buy
March 29, 2025
Hello, Shawn,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving assistance when it comes to exchanging a faulty product. If I were in that situation, I too would seek support. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64983326" when reaching out via social media.
Thank you,
^Ruby
Open box deals are legit dog friendly staff