I have been a Member with Best Buy for YEARS. I received a notice that my card did not go through for the annual Membership. (as I got a new one due to identity theft). I put in a new card and received a confirmation on email on July 2nd, 2025 that said You're All Set!! Thank you for updating your payment information. Your credit card will be charged for the next renewal date. Fast Forward to today. I receive 3 cancellation notices of my membership. RUKM? I call, and they say there's NOTHING we can do to help you!!!!!!!!!!!!!!!!!!!!! WOW, really after ALL THESE YEARS!!!! I will NEVER SHOP with you again!!!! 3 TV's, 3 Laptops later, they DON'T CARE about the their longstanding Customers. I didn't even receive another email from those clowns. Just today cancelling me!!!!!!!!!!!!!
Response from Best Buy
August 11, 2025
Hello,
Thanks for sharing your feedback. As someone who has had their credit card misused by others in the past, I understand it can be a lot to make sure everything is updated to the new card information. I'm not sure why the membership wasn't updated with the new card that you'd entered, but I certainly get that receiving those cancellation notices wouldn't have been welcome news.
I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/2v4as3), Twitter/X (https://bby.me/2fvl40), or Instagram (https://bby.me/gnojig). Please also mention your "Google review #27561" in your message.
Sincerely,
^ Melissa
Good selection and sales. Spencer was absolutely awesome in helping us! Store is very well laid out and not overly cramped.
מיגוון גדול של מוצרי חשמל, אלקטרוניקה וסלולר. ייעוץ מקצועי ואדיב. לצערי לא מצאתי את מה שרציתי לקנות