Wilson N
February 01, 2026
Not much help but in and out
FrannR96
January 25, 2026
I bought expensive products online. My first product was misdelivered, the delivery driver sent a proof picture where the package could not be seen. Best Buy did not take responsibility for a $300 product. At the same time, I had bought another product for $150. More than 10 days have passed since the deadline, and I am still waiting for my product to arrive at my house. Honestly, the online customer service is terrible. I have been talking with support for 10 days and they haven’t given me any solution. In the first case, they have evidence that my package was misdelivered; they have a proof picture showing that the package is not visible. I called the courier company and even they were able to verify that my shipment was delivered incorrectly. Still, Best Buy did not refund my money, nor have they sent me a replacement product. So far, I am completely dissatisfied with the situation. I spent too much money on products that never arrived.
The employees are helpful and you can pick up items ordered online.