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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1785 reviews)
No M
February 24, 2025
3 out of 5
Service people were nice, guess this is more of a reflection of BestBuy as a whole, but never did get any points back. As I was promised I would several times. Disappointed
Response from Best Buy
February 24, 2025
Good Afternoon,
We absolutely understand how you are feeling after an issue with receiving points on your purchase as expected. We would be happy to look further into this with you. Please feel free to reach out to our team by sending us a private message via social media. Don't forget to include your Google review reference number in your message: #64848006.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Brittany A
February 15, 2025
1 out of 5
Always a long wait time in the phone for Best Buys. Not helpful. Just called this place same things.
Response from Best Buy
February 15, 2025
Hi, Brittany,
Thank you for your review. I certainly understand how important timeliness and clear communication are for providing seamless service. At Best Buy, we prioritize our customers and strive to provide excellence in every interaction.
To formally document your concerns and assist you with any questions or concerns you may have, please reach out to us using the social media links below. When you contact us, kindly include your full name, phone number, and email address. Be sure to mention your Google review 64816689.
Twitter (X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Kind regards,
^Pre
RJ K
February 14, 2025
5 out of 5
Great customer service at Geek Squad for computer repair.
Finn H
February 10, 2025
1 out of 5
Don't buy here it's not worth it. I bought a Samsung s24 specifically for the battery which broke almost immediately. A friend looked at it and said the battery is discharging too fast and so now I've always got it on the charger with battery saver on. I also bought an otterbox case but the case pulls back on the corners so I have to constantly fix it, but of course after a few months the first time I drop it, the corner shatters. I went in about both of these issues and was told there was nothing they could do and that was on the manufacturer. I contacted the manufacturer and got no response. I guess these people have never returned anything to any store ever because it didn't work? I've never been to a major retailer that won't do returns for something that doesn't work, and as far as I know faulty products are usually caused by the manufacturer. You think when you spend $900 you'd get a quaility product but apparently not. This phone is about equal quality to the $200 phone I had before. I guess this is why they are having to shut stores down though.
Response from Best Buy
February 10, 2025
Hello, Finn.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64796991. We look forward to working with you.
Best,
^Allison