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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1870 reviews)
Eduardo A
February 12, 2026
2 out of 5
I went to this best buy last night around 630 for Bluetooth headphones. Noone helped me I had to spend 20 mins to find the ones I wanted. Then I had to wait another 10 mins for someone to finally notice I was waiting to pay
Response from Best Buy
February 12, 2026
Hello, Eduardo,
Thank you for sharing your concerns with completing a purchase in store. We can understand that not getting the support you need in a timely manner can be difficult. Many stores allow you to purchase while in store and check out through the Best Buy App. You can also order for pickup so that we can look for it and let you know as soon as it is available to pickup in store to avoid the line. Please reach out to us on any of our social media profiles below with Review 116444.
Facebook (https://bby.me/m554y7)
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Instagram (https://bby.me/j6cd4k)
Roni F
February 03, 2026
5 out of 5
Hayden helped me and was an absolute gem. I was able to get the microwave I needed, amd he even put it in the car for me. He was so kind and super easy to talk to. He was very professional and I really appreciated his help.
Deneen W
January 19, 2026
5 out of 5
I wanted to shout out Mark at the Best Buy in Rivergate! My husband and I were buying an upright freezer. Mark was very helpful, patient and knowledgeable. He was also friendly and polite! Thanks Mark!
Kawtar E
January 15, 2026
1 out of 5
We paid for an iPhone with home delivery, but due to their mistake it was delivered to the wrong address and we never received it. When we contacted customer service and explained the situation, they did not admit the error or offer any solution. This experience made us lose trust in Best Buy, especially in their delivery and customer service.😖😖😖😖