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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1803 reviews)
Kenny A
April 19, 2025
3 out of 5
La atención es buena pero hay en particular un hombre que siempre está enojado
Response from Best Buy
April 21, 2025
Hola Kenny,
Le agradezco que se haya tomado el tiempo de escribirnos en cuanto a su experiencia. Lo que has compartido aquí es bastante preocupante. Tratamos de enorgullecernos de garantizar que brindamos excelentes servicios al cliente. Me gustaría obtener más detalles para ver cómo puedo ser de ayuda.
Para poder ayudarle, por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy) con los detalles de lo que sucedió, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda que visitó. También añada Google Review Español 65059662. Esperamos su mensaje.
Sinceramente,
^Deysha
Erivan V
April 17, 2025
5 out of 5
Good staff.
Carlos D
April 11, 2025
5 out of 5
Buena atención buenos productos
MJ O
April 09, 2025
1 out of 5
The worst tech support and geek squad in all of North Carolina. Took my laptop to them on Sunday. Simple job request. Take tge screws out the back remove battery and replace with new battery I supplied then put back panel back on using screws they removed. It's Wednesday and I still have not been given an update.. Called for and update and the geek rep sounded lost and hung up on my me when I pressed for an update... Take may advice ride past the location and go somewhere else...
Response from Best Buy
April 09, 2025
Hello, MJ,
Not getting the right help with your laptop or updates on your service can be extremely frustrating. We'd like to assist you with this. Please send a private message on social media along with your name, phone number, and email. Please mention Google Review 65026775 in the message so we can locate your review easily.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan