Best Buy Charlotte - Rivergate

Went today to GeekSquad to get some help with a PC I'm building and not only did I get kicked out within two minutes for saying Im not incompetent but they kicked out the person with me who was shopping separately. All they knew was that when you hit the power button it wouldn't connect to a monitor at all you would only get a black screen and that we needed help mounting the cpu cooler because we could not find the right mount even after ordering one online. In the description to tell what is wrong with the pc it's not long enough to give hardly any context to your problem other then the bare minimum the reason i explain all this is because the first thing out of an employees mouth was "I bet you fried the cpu" and when i responded i really don't think so we kept it on for less then 10-20 seconds at a time im not incompetent he instantly kicked me and the person i was with out of the store and muttered something else under his breathe as we were leaving. Not only did we not have the pc on long enough to fry the cpu but pcs have built in methods to shut down the pc if your cpu gets to hot as not to cause damage to the cpu especially if you don't have a cooler mounted it will cause it to shut down so much easier and we never experienced this also to actually damage the cpu and it would have most likely booted to bios at least once if i actually fried the cpu but it never once worked (sorry for the rant) all of this to say i was worried about using geek squad because i have heard they can be judgy and make you feel less then them and that was my experience today also it makes me feel like the person who kicked us out doesn't even really know what they are talking about and where extremely rude for no reason

Monque is Awesome Terrific customer service. Very upbeat person. Definitely a reason to shop here

I pre ordered a TV online, picked it up, and now I'm watching Football. Smooth transaction. Friendly service. Even the police detail was friendly.

Came for Lego CMF as they should come on the 10th, but now saying 27th. Wanted to buy a hard drive anyway... 1 employee didn't know what a solid state hard drive was or what dept they might be in (he found it when I explained how storage works). 2nd employee wasn't very nice. Went to the counter to confirm price, had to check the price at the shelf myself, then found a line of people. I placed my "I want to buy this but you won't put them on the floor because you can't afford security" plasti-wrapped piece of paper on the counter and walked out. 250+ harddrives online and about 15-20 available in store. If they want you to shop online, "shop around" first for a better price. I will not be shopping at BestBuy again.