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Frequently Asked Questions About Best Buy Thousand Oaks

How do I check product availability at the Thousand Oaks Best Buy?
How do I check my order status?
My local Thousand Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Thousand Oaks stores’ holiday hours?

Recent Reviews

4.1
(2312 reviews)
Dan S
April 21, 2026
5 out of 5
Customer service was exceptional! I didn't buy anything during this journey, but I was mostly window shopping.
RYAN M
April 17, 2026
3 out of 5
The selection of electronics is impressive and the staff was quite helpful in answering my questions. However, I found the checkout process to be a bit slow, which put a damper on my overall experience. It's a decent place to shop, just be prepared for a potential wait.
Response from Best Buy
April 17, 2026
Hi Ryan, Thanks for sharing this review. We're glad to hear our staff was helpful and you found what you needed, though we can understand the frustration that it took longer to check out than you expected. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/AJ3lvY), Twitter/X (https://bby.me/pZUehJ), or Instagram (https://bby.me/3vMEpB). Please include the Google Review reference number #142650 when reaching out.
Jon N
April 01, 2026
3 out of 5
No help available
B C
April 01, 2026
1 out of 5
The absolute worst phone answering virtual assistant I have ever run into and there is not a close second. All I wanted to do was check on an open box item. After 4 phone calls in to the virtual assistant where I asked for customer service like 10 times - got nowhere then got hung up on twice - I'm calling up Crutchfield which I am pretty sure will answer the phone and give me what I want. Does Best Buy really not rigorously check their VA to insure it actually works?

About Best Buy Thousand Oaks

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