Best Buy Thousand Oaks

The Tech was very helpful in helping find what I needed

I recently had questions about installation and wire concealment for a product I purchased, which Best Buy charges a premium for. When I tried to get answers, I was routed to a call center that was loud, hard to understand, and staffed by people who had zero working knowledge of in-store products or services. They couldn’t help me at all. What makes this worse is that you cannot speak to anyone actually in the store. There is no direct line to people who know the products and work with them daily. Instead, there’s an AI-filtered system that blocks you from ever reaching a real, informed human being. And to top it off, they want you to create an account just to access basic support, which means signing up to get marketed to in exchange for help they aren’t even providing. If Best Buy is going to charge customers for services like installation, they need to back that up with actual accessible support. If you’re not going to staff your stores with people customers can talk to, why should customers give you their money? I’ll be taking my business somewhere that values the customer relationship beyond the transaction.

Horrible experience after spending at least $15k there. I purchased the My Best Buy warranty, top tier, but when I had a catastrophic problem with an expensive external drive two months later they refused to help me. They won't fix it or exchange it because it was a "3rd party seller" even though I had no idea since I purchased it through BestBuy online and I paid full price. It's a bait-and-switch operation! The rude manager, "Yoseph" (who doesn't look old enough to drive) says he doesn't care if I never come back. Glad he's happy.

Helpful andf friendly staff