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Services Offered
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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1485 reviews)
Londra T
June 16, 2026
5 out of 5
🌹Excellent customer service in Bourbonnais.
Response from Best Buy
June 16, 2026
Hello,
Thank you for the review. We understand your disappointment not being able to find the open box items.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 173207
Keith R
June 03, 2026
5 out of 5
Went to best buy in Bradley today there customer service is great a special thanks to John
He help me mange though some rewards I was being offered on my phone as well as helping me with the purchase of some ear buds very polite and knowledgeable he took the time to help and explain things. thanks again John.
Scott W
May 25, 2026
5 out of 5
Emma is an excellent rep 4 this store, friendly, knowledgeable & insightful. I hope I get her same level of service again upon my next visit.
Matt r
May 24, 2026
1 out of 5
Worst business ever. I have stopped going here multiple times and against my better judgement I went again. On multiple occasions the phone sales rep have told me one thing then I come back and talk to someone else, they tell me another. This time I was told we could buy an unlocked phone and trade in the current phone within 15 days after we got everything transferred and it would be credited to my purchase. Brought back the trade in the next day and was told I could only receive a best buy gift card. I will never trust a best buy employee again. On top of that the managers never have any actual customer service.