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Services Offered
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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1461 reviews)
beatsfromchicago
February 12, 2026
4 out of 5
Clean store friendly staff.
Becky W
February 11, 2026
5 out of 5
Staff was very helpful and willing to help. Every member that passed by asked if assistance was needed or said hello with a smile b
Chris G
January 30, 2026
2 out of 5
Would have been higher but associate did not add my name to order.
Purchased a laptop from this location with a pickup in Champaign. I was with my wife for this purchase and I was the one who confirmed the order. Apparently they have a prompt to add others for pick up I was not aware I was not on it. He did not ask me if I wanted to be on it either
I go to Champaign and that location was not going to let me pick up because I was not an authorized person on the sale.
I had the original receipt
I also had the confirmation number as a text
I had ID with same address as primary
As well as the card used to make the purchase
Picking it was frustratingly difficult because of this. Made me feel like she thought I was trying to steal this item was not thrilled by this
Al a
January 29, 2026
4 out of 5
Had to find a associate. But he was very friendly and knowledgeable of questions I had. Important thing was not pushy and try to sell Me something I didnt need