Best Buy Kankakee

The absolute worst customer service.

Got excellent service.

I had a couple of bad experiences here because of a lack of communication on the part of both best buy customer service, and the man who popped out of the geek squad room, neither of whom was looking out for me when I became puzzled about how my original form of payment wasn't being refunded for a return. When I realized what happened, no one stepped up to help resolve my issue. They could've made a phone call to ask someone, but didn't. They just wanted me out of the store as quickly as possible. The second time was when I tried to buy a specific cord for the phone. I asked a couple of people for a specific cord and to confirm that I was getting the correct one. Neither knew, and couldn't find the cord, where it said that they had 2 in stock at the store. I repeatedly mentioned the specifics, but neither knew enough to direct me to something that would work. I ended up buying one that was not what I was looking for, fast charging for my charging adapter brick. Now I have to make another trip out to the store to return it. I ended up getting one online. We go to a store to see things in person and talk to a live human being. There were several people walking around, and the store was practically empty, but I had to wait 10 minutes for help to show up that was no help. I can't recommend this place because of bad customer service all the way around. I was brought to tears by a member of the geek squad and the indifference of the staff. I actually ended up apologizing to the woman for my emotional state. She looked so irritated with me, and was not friendly at all. They must expect complete calm when a customer gets upset that a $350 mistake was made, and no one told them. We must be considerate of the employees, who may not like to hear our crying. We must not disturb their zen

They just don't have the selection they used to have, it used to be fun going there