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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Kankakee
How do I check product availability at the Kankakee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kankakee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kankakee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kankakee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1453 reviews)
Debbie M
December 15, 2025
5 out of 5
Service is ALWAYS at it's best when I go to best but.
Richard W
December 13, 2025
1 out of 5
Best Buy will try to sell you a membership and the benefit is free shipping. One third of the way through your membership Best Buy decides they want hire cheaper carriers to deliver and those carriers are lazy and don’t want to do any deliveries so then you don’t get the deliveries you paid for Best Buy will try to sell you a membership and the benefit is free shipping. One third of the way through your membership Best Buy decides they want hire cheaper carriers to deliver and those carriers are lazy and don’t want to do any deliveries so then you don’t get the deliveries you paid for. Update, Best Buy lied and said my package would be redelivered today. It wasn’t even attempted. Best Buy stole 2 gift cards from me. Best Buy is still not delivering to my house. This seriously has to be the worst company in the country. I spent thousands of dollars with Best Buy last year and I will never shop at this corrupt company ever again.
John D
December 07, 2025
4 out of 5
Took a while to get somebody to check us out, but other than that I got what you want electrical!
Batrick P
November 20, 2025
4 out of 5
Car audio section vibrated the rest of the store.