Bought a $2000 tv from them. The backlight went out after 3 weeks. They won’t exchange the tv. They don’t stand by their products.
Response from Best Buy
July 14, 2026
Hello, David,
Thank you for reaching out to us here to share your feedback. We understand how important a working TV can be, and we would like to look into what is possible in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 187358.
Facebook (https://bby.me/cHRkyp)
Twitter/X (https://bby.me/cVsn7b)
Instagram (https://bby.me/pwZ26I)
We look forward to assisting you there.
Went and bought a television today , and I needed to know some measurements and the associate went beyond to help us out , wish I knew her name but thank you again , amazing customer service
We bought a 75 inch Samsung TV for a very reasonable price and our salesman was very good he knew a lot about Samsung and answered all of our questions
Clerks very nice and helpful