I went into this store, physically saw a TV I liked, and was told it was the last one in stock. I purchased it on the spot and was assured it would be held for me to pick up the next day. Later, I received an email saying it was no longer available—meaning they sold the same TV I had already paid for to someone else. When I spoke with the store manager, no real resolution was offered beyond waiting or going to another location. Very disappointing experience and poor customer service.
Response from Best Buy
October 01, 2025
Thank you for sharing your feedback with us, Vinod. What you’ve mentioned is a bit concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/8d88qn), X/Twitter (https://bby.me/pl0rww) or Facebook (https://www. https://bby.me/4vcv8c) with the full details of your experience. Also add Google Review 50646. We look forward to hearing from you.
Julian M
September 30, 2025
Los objetos no están en los lugares correctos y tienen otros precios
Michael M
September 25, 2025
Best Buy promised me same-day delivery. Instead, they postponed to next month. Now, even after hours of talking to customer service, Best Buy won't deliver my TV, won't let me pick up my TV, won't cancel my order, and won't give me a discount.
Best Buy took my money, and gave me nothing. I will never again go to the Best Buy in Dorchester/South Bay. Consider this a warning!
Response from Best Buy
September 25, 2025
Hi, Michael,
It sounds like the television you purchased may be on back ordered. I can certainly understand that any delays can be difficult. You can certainly reach out to us on any of our social media profiles to select a replacement or cancel your order if another option isn't available for you.
Facebook (https://bby.me/uxzf2l), Twitter/X (https://bby.me/0p4gsw), Instagram (https://bby.me/2zghnm)
Nefrititi s
September 22, 2025
Quick and easy pick up for a laptop I ordered online