I recommended this location to my friend to replace his PC’s cooling system while I was out of town. He brought in a fully working computer. Instead of fixing it, they broke the power supply and made him buy a new one. After that, they completely destroyed the PC during the installation.
Even worse, they refused to take responsibility for the damage and left him with nothing—no working PC, no refund, no help.
This was a terrible experience, and I wouldn’t want anyone else to go through the same. Don’t trust this Best Buy with your computer—they’ll break it and leave you on your own
Good place if you know what you want you can get it there
I bought a MacBook yesterday at the Dorchester Best Buy and the experience was terrible. From the moment I walked in, the staff kept trying to force unnecessary add-ons on me—extended warranty, accessories, memberships—even after I clearly said I wasn’t interested. They just wouldn’t stop pushing.
To make things worse, I was told I’d get a discount, but only AFTER I paid did they mention it was for My Best Buy members only. That’s deceptive. Why not say that up front? It felt like they were just trying to trick me into joining something I didn’t ask for.
This kind of aggressive sales behavior and lack of transparency is unacceptable. I came in to buy a laptop, not to be manipulated. I won’t be coming back to this location and will think twice before shopping at Best Buy again
Very good assessment of laptops