Friendly, helpful greeter upon entering. Easily found cell phone holder for car. Good selection. Not so much in the way of cell phone cases for older Samsung phone and it's not that old. Then I purchased a portable cd player for my car. Last one on the shelf, very good price.
I was looking for a christmas gift for my wife. It was a bit difficult to get someone to help me. When I finally got someone, he said not in stock. Ok, no big deal. How can I get it. He said, "See the cashier, and he can order it in for you. "Probably a couple of days." No problem. So I went up front and ordered it. Less than an hour later, they texted me and said, "Ready for pick up," so it was in stock the whole time. I know this because there are no other best buys in this area. So I drove the 45 minutes back there to pick it up. I don't know how their system works, but it obviously doesn't work very well.
Response from Best Buy
January 15, 2025
Hi, Mark,
Thanks for taking the time to leave a review here on Google. I can understand the inconvenience of driving back to your local Best Buy for an item that appeared to be in stock.
If you require additional assistance, please reach out to us via social media. Our team would be happy to look into this closer and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64680628” when reaching out on social media.
Regards,
^Ravi
I would never buy anything there again nor recommend best buy to anyone. The service was an experience filled with lies and poor customer service.
Response from Best Buy
January 11, 2025
David,
Thank you for taking the time to share the details of your recent experience at your local Best Buy store. This is not the service that we aim to provide and would like to look into this further. Kindly send a private message that includes your full name, phone number, email address and the location in question in a private message to one of the following:
Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
When reaching out, please mention Google Review 64667935 for proper routing.
Sincerely,
^Tina
I went to Best Buy Saturday January 4th with my Daughter & my Father to order Airpods for my Daughter that were then shipped directly to my parents home. The customer service was top notch! The package came exactly when scheduled to arrive.