Best Buy Dewitt

Typical big box. Person in the TV area was very nice and very helpful. I was invisible in the computer section.

Store and people inside are great. Tried calling the store and get pushed to a CSR hub which was worthless. They aren't able to transfer you to the store to speak to a live person.

BestBuy use to have a 30-90 day return policy depending upon product. They introduced membership at $199 a year and as a result that return window dropped to 14 days unless you pay the ridiculous annual fee. I have purchased from Best Buy for years believing that providing businesses competing with Amazon was in my best interest. I loved Best Buy, they previously had always done right by me and price matched competitors. I purchased a new Deco Wifi mesh setup and 20 days later saw Amazon selling the same item on sale for $50 less. Reached out to BB and was told sorry you are outside the 14 day return window. Essentially Best Buy is saying, "If you are not willing to pay $199 a year we are not willing to provide the same level of service you have become accustomed to and do not care if we retain you as a customer" Well, I can say for sure Best Buy that you have indeed lost a customer and I will be shopping elsewhere from here on out. This from a guy, who, while not all of Best Buy's income nor much of it, spent a good deal annually ($2,000-$3,000) there. That spending will shift elswhere. All because you tried to manipulate me into a membership and refused a price match within 30 days as you previously did. Enjoy your change in policy experience!

I've been trying for two days to call the goddamn store and get a hold of somebody but no I have to explain myself to a virtual assistant and get nowhere's