Best Buy Dewitt

After going in there yesterday I can see why Best Buy’s all over the country are closing. Probably close to 10-15 employees standing around, who all purposely looked away when they saw me. I stood in the computer monitor section for close to 30 minutes, while employees continued to ignore me before I ended up having to go up to someone and ask for help. I needed help getting a mount for my computer monitor and the guy gave me the completey wrong product. I had a feeling it wasn’t the right one but and when I asked the employee he couldn’t care less to answer my question. Best Buy is getting robbed blind by their employees because they literally don’t do anything to help the customers whatsoever. It’s a shame it’s one of the few electronics stores around besides Walmart. This location will eventually close down with the rest.

The staff were excellent

I recently bought a television last week from Chris Colon, salesman and SONY rep. He was quite helpful with the purchase and he explained the set-up. And he gave me his card with his email address. He said that if I had any further questions regarding the set-up just email him. I do have one question, so I sent him an email. He hasn't replied in 5 days so I tried to call the Dewitt store to find out why. After 15 minutes being transferred from one operator to the next, I was finally told the Dewitt store no longer takes any calls whatsoever and that I would have to drive there! Best Buy just lost ANOTHER customer.

The staff was friendly and let me browse at my leisure without pestering me. When I had some questions I was able to find someone to help and worked with me while I finalized the purchase. Good experience overall.