Best Buy Dewitt

Store was huge. Like the Walmart of electronics but they needed so much information just for a sale. Took me longer to cash out than it did to shop. Kept trying to get me to sign up to a rewards program. I get they are just doing their jobs but come on now. I just wanted to buy my son a computer not give you all my private information. Name address email social security number how much I made annually. Just way to personal.

Its nice to be able to get something when you need it now. They had good options for what I needed and cost range. Plus,it was cool seeing everything in person instead of a screen.

I own 17 rental properties and have gotten my appliances from Best Buy for years. I have spent tens of thousands at the very least. Customer service has gone downhill for the last several years, but has gotten to the point I can’t justify staying just because I have an account with them. In the last two weeks I’ve had two AWFUL delivery experiences. I had a washer and dryer delivered and was supposed to have haul away and install. They set the appliances in the basement and left. No explanation or anything. A few months ago, I had a similar issue experience at my own personal house where they told my husband “you can install this right?” Luckily, he was there to say “no, we paid for the service.” That wasn’t the case this time with my tenants. Now I’m waiting on a refrigerator. I ordered it on Friday with Saturday delivery. I don’t even like the refrigerator. I only ordered it because my tenants needed something ASAP because the old one stopped working. This one was available for next day delivery. Well, Saturday morning I get a message to call Best Buy for an unexpected delay. They had to reschedule due to “traffic”. It was 11am and the window was until 5pm! This is in Rochester, NY. There isn’t traffic. The representative put me on hold when I asked to talk to a supervisor, came back 15 minutes later and said the supervisor was busy and basically was going to tell me the same thing he said. He didn’t want to “waste any more time waiting for the supervisor.” They don’t deliver on Sundays, so here it is Monday. My delivery window was 1pm to 5pm. They showed up at 10:53am. My tenants weren’t home. They did send me a generic text message 10 minutes before with no way to respond. I called Best Buy at 11:15am. They said they couldn’t get ahold of the delivery crew and when they did they’d call me back. No call back of course. I tried again and this time got a very rude southern woman named Jennifer. She also could not get ahold of the crew, said she’d call me back (because it went so well the first time), then rescheduled me again for tomorrow. This is the third delivery window I’ve been given. I asked if I’d get any compensation for this- I’m having to compensate my tenants per day without a fridge. She said at most it would be $60 but she can’t do anything until it’s been delivered. When I asked for a supervisor (again), she told me she was a supervisor. Definitely taking my business elsewhere and I suggest everyone else do the same!! Horrible customer service and horrible delivery crews!

Poor customer service - not only is their phone AI poor and take 2-3 minutes to get to a live agent; when I was finally connected, the woman wasn’t that helpful, compared to a representative i spoke to the day prior and essentially wasted 10 minutes of my time for no impact.