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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3157 reviews)
Jordan N
July 17, 2026
4 out of 5
Nice place and quite
Joseph B
July 13, 2026
1 out of 5
Terrible experience with this store. Bought an open box tv in "good" condition. Drove over an hour to the store and asked the associate if I could see the tv plugged in to make sure it turns on. She said they would prefer not to because they would have to unwrap the television (it was wrapped in bubble wrap with no box) and it would take 90 minutes to unwarp and rewrap it. I took her word for it and when I got home and unwrapped it, I realized the power cord they have me is non-compatible, the remote doesn't work, and there is a large scratch on the screen. Tried calling Best Buy to request a concession and BB rep said I have to contact the store directly to discuss the issue. So I asked for the phone number to the store and they told me I can't contact the store over the phone; will have to go in person. Horrible experience overall. Go to Walmart or Target!
Response from Best Buy
July 13, 2026
Hello, Joseph,
We appreciate you taking the time to share your feedback. Receiving an open box item in poor condition and with missing parts would be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/KFBwJT), Twitter/X (https://bby.me/5iG8GQ), or Instagram (https://bby.me/YlZpyt). Please reference Google Review, #186939.
Ricardo M
July 11, 2026
4 out of 5
Pondría 5 estrellas si no fuera que estuve bastante tiempo esperando para una buena atención. Finalmente quien nos atendió fue joven excelente tanto en asesoramiento como en venta.
Elisa G
July 10, 2026
5 out of 5
Encuentra de todo en electrónico