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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3049 reviews)
Earl W
August 23, 2025
1 out of 5
I called best buy in Wheaton because other stores said they were the only one who had the laptop I wanted to purchase. I asked if they cold hold it I'll be there in an hr or 2. I make my payment over the phone. Mind you I live am hr from Wheaton. I get to the store for them to say it's not ready. WHAT???? Not ready???? dude on the phone didn't tell me anything about having to wait check my email after payment didn't give me a confirmation number nothing. I should have taken my chances not paying first to put on hold for me. I won't do that again with best buy. Not a good experience!
Response from Best Buy
August 23, 2025
Hello Earl,
Thanks for letting us know about your experience trying to make a purchase. I can understand your frustration with the process I would not want to have to go through that either. I'd like to see if I can assist you in any way. Can you contact me on Social Media? Just click on one of the links below and reference Google Review #33867 in a private message.
Facebook (https://bby.me/bwjw1t)
Twitter/X (https://bby.me/l8qjmn)
Instagram (https://bby.me/109kti)
Thanks,
^Ezra
Carolina M
August 07, 2025
1 out of 5
Just spent over $600 here on things I needed. Yet they can’t trust you to give you a code for the bathroom with two kids who need to pee. Why? Safety concerns. I had to ask two separate employees to let us in the bathroom because they have to escort you to the restroom and let you in themselves - even though there is a keypad on the doors with a passcode. The employee said it’s due to “safety concerns” because people steal things from the bathroom like soap. Common sense not here with whomever manages this store.
Response from Best Buy
August 08, 2025
Hello, Carolina,
Thanks for reaching out to us and leaving your feedback. Having children myself, I can understand how disappointing this would be. We would love to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/vzm74n), Twitter/X (https://bby.me/w2f9if), or Instagram (https://bby.me/17eboi). Please reference Google Review #25918.
Regards,
^ Aaron
Javier R
August 07, 2025
5 out of 5
Great price
Abdul S
August 04, 2025
4 out of 5
Bought new Mobile by Junaid bhai