I highly recommend Best Buy for their fair prices and excellent service. The experience was smooth and professional. I also want to praise their technician, Dereck, who serves Montgomery and PG County, Maryland. With over 27 years of experience, he is skilled, courteous, and detail-oriented. He installed my window AC perfectly and ensured everything worked well. Highly recommended!
The customer service is really bad. Is a store to buy little accessory is fast but if two or more person need help to buy the correct laptop or correct cables to create a audiovisual system, is very slow because they don't have enough especialist employees. One hour just to ask and buy a special cable. No good.
Response from Best Buy
March 17, 2026
Hello, Willie.
Thank you for your review. Waiting an extended amount of time for assistance is never ideal. We would like to follow up here and ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/PPVioE)
- Twitter/X (https://bby.me/sj1zij)
- Instagram (https://bby.me/790ig8)
When reaching out, please reference your Google Review 130516.
This store marked a dishwasher as excellent condition, meaning it had all parts. Once I got it home and opened it, I found it was missing parts. Best Buy absolutely refuses to help either by adjust the condition to Fair as would be appropriate or to offer a replacement part or to offer a credit to purchase the missing part.
Terrible customer service. I was sold a damaged 65 inch TV and waited more than 30 minutes for an exchange. Won't recommend this location.
Response from Best Buy
March 11, 2026
We understand the frustration when a return experience did not go as expected after your purchase was damaged. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/gHvQpD), Twitter/X (https://bby.me/Gz1HLj), or Instagram (https://bby.me/lumru5), and mention your Google review, 128217.