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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3109 reviews)
Seblewongel E
February 06, 2026
1 out of 5
I had an extremely disappointing experience at the Best Buy on Wheaton Georgia Avenue, MD. A customer service employee told me I needed to pay him $40 simply to ask about Wi-Fi seating, which was inappropriate and concerning. After requesting a manager, I waited nearly two hours, only to receive no resolution. The employee disappeared, failed to return when called, and I ultimately wasted half my day. The service was unprofessional, inefficient, and far below Best Buy’s standards.
Response from Best Buy
February 06, 2026
Hello.
This sounds like a concerning experience at our Wheaton, MD Best Buy. Please reach out to us so that we can look into this experience at any of our social media profiles below with Review 113782.
Facebook (https://bby.me/qdc4wb)
Twitter/X (https://bby.me/0abxqr)
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Tiffanie B
January 30, 2026
5 out of 5
In and out. Easy.
Kiran P
January 24, 2026
1 out of 5
I really wish I could give this location zero stars. I went in yesterday morning, trying to buy Pokémon, and I asked the young female associate working what all products they had available. She showed me a variety of products except for the Elite trainer box. I bought a booster bundle And after I finish my purchase, I asked about the elite trainer box. She walked over to the bin and pulled it out, but the employee next to her Said that you can only buy one Pokémon item. This is completely wrong and unfair. The employees are literally hiding products from customers. How am I supposed to know what you have available if you don't show me everything. Absolutely disgusting
Saji P
January 23, 2026
4 out of 5
Good service and products. But sometimes one may have to stand in line for sometime. The staff are doing their best to serve though.