Alissia S
November 12, 2026
This was great it was whimsical and magical. I waited in line for the 40th year edition for legend of zelda ocarina of time. I got the console, the pro controller and the foiled game edition. I was 8th in line my bro was 9th in line. I loved that the staff was organized, helpful and kind but I appreciated even more that they had a backbone and put people in their place when needed. Kind but stern. We love a good dominant leader type here. This was a great experience. My first time waiting in a line for anything. This was fantastic. Santa clarita store.
Karla is amazing, your establishment would be at a severe loss without her expertise and patience!
Karla helped me out with everything that I needed and I feel extremely well taken care of by her!
That being said best buy is shit, remember to shop here only through the windows but from Amazon. Don't buythe warranty it's not worth the cost when they will charge you again to repair it
Great store and staff. Michael was very helpful and pleasant to speak with. He explained the specs the well on a product that I was interested in and considering a sale on in the near future.
Taxinator
October 29, 2026
This store poorly managed the launch of a new product and failed to provide customers with clear, timely communication regarding its availability. Given this disappointing experience, I would recommend purchasing your technology products from a retailer that demonstrates better organization, transparency, and customer service.
Response from Best Buy
October 29, 2026
Hello, Taxinator,
Thank you for taking the time to reach out to us here to share your direct feedback. We understand how important excellent customer service can be with the launch of a new item, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 245153.
Facebook (https://bby.me/GaceT7)
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We look forward to assisting you there.