Jason R
September 16, 2026
Manager of the store allows and welcomes ghost chairs 24 hours + in advance to a pokemon drop. Several other best buys do not allow lines until 4 am the day of. Poorly managed store in regards to this.
Response from Best Buy
September 16, 2026
Hi, Jason,
Thank you for reaching out and sharing your experience. We know how concerning it is when this happens. This is not the experience we wish for you to have. If you require additional assistance to document this formally, please reach out to us in a private message on social media.
Facebook (https://bby.me/0CQ2RO)
Twitter/X (https://bby.me/zspy67)
Instagram (https://bby.me/ezkwEb)
Please mention your Google review #223247, so we can review this further with you.
After years as a Best Buy Member, I'm closing my account after my business partner was racially discriminated at this store. We placed an order for pick up and provided all the necessary bar codes, updated the order in his name and the managers still refused to provide him the product because they did not like how he looked as a person and made that clear.
This store is known for this and to use it likely as a tactic to keep the product as after the incident I wasn't even able to cancel the order for the products they kept as it seems a scheme for the staff to steal the products for themselves.
Christopher M
September 11, 2026
Very helpful and wonderful staff !!
Bonnie
September 06, 2026
Bought a 600 dollar camera and i was given a preowned box with missing components and a scratched lens even though i bought it new. employees are nice but the manager should be fired
Response from Best Buy
September 06, 2026
Hello Bonnie,
Thanks for your review. We strive to provide our customers with the best support and experience possible. Feeling this has not been the case with you is upsetting to hear.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/zQ1xMv)
- Twitter/X (https://bby.me/IVAMMg)
- Instagram (https://bby.me/Bm2cYS)
When reaching out, please reference your Google Review 218950.