I didn't go inside. I made a online order and came to pick it up. Considering it was midday Sunday I had no wait. They brought it out within 2 mins of me arriving. Can't say much about the store but I appreciate how quick they brought it out.
Google U
November 14, 2025
Where do I even start? Best Buy’s customer service is an absolute nightmare. The agents have **zero problem-solving skills**—they read from a script, repeat the same useless lines, and couldn’t resolve a simple issue if their lives depended on it.
The call center is clearly outsourced to some **third-world operation** with agents who barely speak English, have no authority, and **no supervisor ever available** to escalate to. You’ll be on hold for 45+ minutes just to be told “we can’t help you” or “call back later.”
I’ll be thrilled when this dinosaur of a retailer finally goes bankrupt. **Just buy everything on Amazon or direct from manufacturers**—faster, cheaper, and infinitely less frustrating. Best Buy is a relic. Stay away.
Michelle P
November 11, 2025
Title: Exceptional Service at Best Buy!
I recently visited Best Buy to purchase my second Apple computer for my business, and I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and supported. Brandon, one of the employees, went above and beyond to ensure I got exactly what I needed—a stunning gold Apple computer that perfectly suits my business needs.
Brandon was incredibly attentive throughout the entire process, guiding me through financing approval and ordering everything online for me. His dedication to helping me find the perfect device for my year-end gift to myself was truly impressive.
I also want to commend his manager, Alex, for providing such outstanding support. Together, they created an exceptional shopping experience that deserves a five-star rating!
Thank you so much, Brandon and Alex, for your excellent service. I highly recommend visiting this Best Buy for all your tech needs; you will not be disappointed!
Thanks Michael!
Just wanted to say a big thank you for helping me pick out a laptop. I bought it on 11/6/2025, and your knowledge and advice made the whole process way easier. You really know your tech and were super helpful — I appreciate you, man!
Thanks again 🙌