Had a terrible experience with the installer of a new microwave and trim kit. Best Buy charged me $199 for the installation and the installer charged me an additional $165 for making, what he claimed, was a modification to the microwave opening to install the trim kit. It literally took him 5 minutes to make the modification and charged me $165 on the spot. The whole installation took 1 hr and 20 minutes from the time they showed up to the time they left. Very unprofessional and should have been included in the installation. I called Best Buy customer support and they said they could not do anything about it because I agreed and it’s a separate company that does the installation. So basically I was extorted for almost what the whole installation cost. Be careful with these installers because they WILL take advantage of you.
Hola soy latino y no me dieron la atención, estuve parado durante 20 minutos y nadie se acercaba a ayudarme
Response from Best Buy
April 03, 2025
Hola Daniel,
Gracias por ponerse en contacto con nosotros y darnos sus comentarios. Nos entristece saber que tuvo una experiencia negativa con nosotros. Nos encantaría documentar su experiencia y ayudarlo en todo lo que podamos. Nos gustaría tener la oportunidad de hacer un seguimiento de esto. Para continuar, póngase en contacto con nosotros en Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport) o Instagram (@BestBuy) para obtener más ayuda. Comience su mensaje con "Esto es con respecto a mi revisión de Google: 65005002" y comparta su nombre completo, correo electrónico y número de teléfono.
Gracias
^Vanessa
Had decent selection. Wasn't hard to find employees willing to direct me or answer a few questions. Maybe it's cheaper to buy online, but I return far less purchases that I buy here. I might return 30-40% of stuff I buy online because it's poor quality of falsely advertised. Best Buy purchases are more likely 5% or less because I can evaluate the product in store better.