Best Buy Santa Clarita

The phone carrier sucks. I can never call them and get hold of the right person to talk too. I always have to talk to this chat bot for so long and then it connects me to the wrong department. And they tell me go through same process again and again.

Zero sense of basic customer service. I went in Friday afternoon to purchase an ipad. I knew exactly what I wanted and felt it would be better to buy from a brick & mortar than online (help local shops and local jobs). Entered the Best Buy and waited at the ipad on display near the front, I was approach by someone for assistance (I think they were a Verizon worker), and I made it clear I wanted to purchase the ipad and they said they would call someone from Best Buy to assist. No one came after 5-10 minutes, so I asked the greeter for assistance. They called for assistance and instructed me to go to the back of the store where the apple section is. I went there, and 2 workers were helping a customer, however one of the workers, David, was just watching the conversation (he provided no input nor was he involved in the conversation in any way - most of the time he was looking at his phone or elsewhere). When I asked David for support, he told me he was busy, and that the rest of the staff was occupied with other customers as well. After 20 minutes, another customer approached David, and he began assisting them (meanwhile the conversation that was happening between the first customer and the other worker continued). A few minutes after watching all of this I just left (total ~45 min in store). I drove straight to Target, took me 10 minutes to drive. I walked to the electronics section, found a worker, asked for the ipad, they went to the back, picked it up, brought it to the register, and I paid for it - total in store time 10 minutes. Business operations 101 - customer comes to purchase an item, attend to them. David did not earn his keep for his employment at this store. As I passed the greeter upon leaving empty handed, I let him know that the staff in Best Buy Santa Clarita is too pre-occupied in doing nothing. I won't come again and I will close/not bother using my online Best Buy account from now on.

We went to the one located on Bouquet Canyon in Santa Clarita. We got a good deal of iPAD after checking the prices at other stores. Best But has the best deal. We received excellent customer service from Andrew C.

Over heard a conversation the manager had with a customer. Husband deployed and in coma. Seems like the lady had all the paperwork to show also. Manager unfazed and showed no empathy. They sad it was up to his discretion to issue and said no to issuing store credit for an unopened item. From a military family our heart breaks for this lady. Please that your husband for his service. Not going back to this Store