Best Buy Santa Clarita

I was scheduled for installation between 7-11, I took time off work just for them to call me about 30 mins before 11am to reschedule for a later time between 6-8pm, I was waiting and waiting and no one showed up nor called. I called and was answered by what seemed a call center in another country, I tried to explain my situation and she said that that department was closed and to call back tomorrow. I requested to speak to a supervisor, she said they were also gone for the day and said there must be someone I can speak to, she again said no and hung up on me. I want nothing do with bestbuy and just want cancel my order and I’m just going to go to Costco where they DO care for their customers.

I recently had an incredibly frustrating experience at this Best Buy location regarding their price match policy. I tried to price match an item (WiFi router ), which should have been a straightforward process according to their policy. However, the employee I dealt with did everything possible to refuse the request, coming up with one pointless excuse after another. Instead of honoring the policy as advertised, I was met with resistance and baseless arguments that made absolutely no sense. It felt like the worker was more interested in denying the request than providing good customer service. This experience has made me seriously reconsider shopping at Best Buy in the future. If you’re not going to stand by your policies, why have them at all? Would you like to add more details or adjust the tone?

William and Navid were patient and cooperative in returning a TV. Thank you guys. I recommend their service and being excellent. 5 stars.

I just want a simple shopping experience without being talked down to about how my purchase is likely overkill for my application. I don’t have time to answer 20 questions about my needs. Just ring me up for Pete’s sake.