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Best Buy Nashville West
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Nashville West
How do I check product availability at the Nashville West Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Nashville West Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Nashville West stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Nashville West Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2490 reviews)
Josh C
December 04, 2025
1 out of 5
Black Friday bait-and-switch on a KitchenAid dishwasher – AVOID BEST BUY APPLIANCES
Ordered a KitchenAid KDTE304RPS dishwasher on Black Friday 2025 for $549.99 (regular price $949.99). They happily took my money, showed it as “in stock,” and promised pickup within days. A month later – after I’ve been hand-washing dishes the entire time – they cancel the order claiming the model was “discontinued by the manufacturer.”
Then they try to upsell me the upgraded KDTS424SPS for $932 – almost double what I originally paid. After two hours on chat, six transfers, being called “Jose” repeatedly, and endless deflections, no manager would honor the original Black Friday price or even come close. They admitted they never had the item but still refuse to make it right. Classic bait-and-switch.
I wasted an entire afternoon being bounced between clueless agents while Lowe’s has the exact same upgraded model in stock today for $899 with no drama. Best Buy’s “Holiday Price Match Guarantee” is apparently meaningless when they cancel your order first.
Never again. Will be taking all future appliance business to Lowe’s or anywhere that actually honors their deals. Refund finally processed, but the aggravation and lost time are unforgivable. Zero stars – do not trust Best Buy with Black Friday or appliance orders.
(Original order: BBY01-807106306297)
Response from Best Buy
December 04, 2025
Hey there, Josh.
We always want our Price Match Guarantee to be an easy process for our customers. If you are still needing assistance, please feel free to reach out to us on social media. When you message us, please mention your Google review number 81647.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Nicolás E
December 01, 2025
5 out of 5
Amazing options and great deals.
Lorraine T
December 01, 2025
5 out of 5
Easy shopping for Christmas. Well organized and knowledgeable
Angela
November 28, 2025
5 out of 5
Walked in, greeted. Upon exited. Greeted. Went to geek squad on my lunch break. Explained what I needed. Received help. Solution on point, excellent service