Best Buy I70 & Tower Rd

Best Buy has the absolute worst customer service I have ever experienced in my life.

Yeah I like Best Buy good quality electronics. Not too long ago we met a young man at the Green Valley Ranch store who was very knowledgeable, courteous and professional great customer service.

I bought my first pre-built PC here and it was great! Customer service was good and they helped me choose one that I wanted. The pre-built came out as expected and still works pretty well with some minor issues here and there. Overall, I would come back if I needed an upgrade in a few years!

Went to buy an insta360. The guy at the counter told me he could save me $70 so I said awesome. After I swiped my card he said something about getting a text with my membership info. I said I didn’t want any sort of membership, and he said don’t worry you can cancel it at any time. I looked at my receipt and the membership cost $50 and it was an annual recurring bill. So in reality he saved me $20 and put me on a recurring bill. I said I’d like to just cancel the membership now and he said he couldn’t do it in store. Gave me a phone number and I sat on hold for 30 minutes. Once I got someone on the phone it took another 15 minutes to get them to cancel the membership I didn’t ask for. I’m guessing the sales reps at Best Buy get a bonus if they sign someone up. Super sketchy to sign someone up without telling them though.