Marcos S
December 26, 2025
Worst customer service ever. Isabella (supervisor) was trying to help me and left me to help another customer. After I got her attention again I asked her if I can apply for a credit card and she told me she has 2 years working here that she knows I won't get approved, I had her if she can atleast try and she told me no
Response from Best Buy
December 26, 2025
Hello, Marcos,
Thank you for taking the time to reach out to us here and share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 95577.
Facebook (https://bby.me/kkea84)
Twitter/X (https://bby.me/evh40q)
Instagram (https://bby.me/qphau2)
We look forward to assisting you there.
I bought a sound system for $1300 as an open box in “excellent condition”.
As I picked it up, I noticed that the subwoofer was full of severe scratches, borderline “broken”, and nowhere near excellent condition. The manager wanted to give me a discount, but after waiting for almost 40 minutes for him to get back to me on how much that discount would be, I eventually returned the item walked out.
What a waste of time. Very disappointing experience with Best Buy.
Response from Best Buy
December 26, 2025
Hello Marc,
Thank you for your feedback. We understand the importance of accuracy for our open-box items, and we appreciate you bringing this to our attention.
To have your concerns formally documented, please reach out to us on Facebook https://bby.me/sc4zz6, Instagram https://bby.me/1xejf7, or Twitter/X https://bby.me/xcwts4. Be sure to mention your Google review 95540.
jeannette c
December 21, 2025
I love to shop there, everyone is so helpful.
Always a great experience when shopping in any best buy !!!!