Marsha W
September 24, 2026
I’m quite upset with Best Buy, I purchase a Samsung stove August 2025, I explained to the rep my previous experience with this same stove and he reassured me that I need the 3 years warranty that work resolve any problems that I would have in the future, he specifically stated that the warranty would cover and cracks, shatter or mechanically issues that I would have, with a repair, replacement or and up charge if the same model stove was not available, now my new stove have two cracks in it. I called and a technician came out to me 9/23/2026 and I as informed that this was not fixable issue under the warranty. I was advised to go back to bestbuy to see what can be done, I went and the supervisor that I spoke to told me to cancel the warranty and schedule another tech to come out for a second opinion, when I contacted bestbuy for another tech to come out, I was informed because I no longer have the warranty they could not do anything about it, I did ask to speak to a manager in the customer service dept and she claimed that she would escalate my issue to see what can be done. I even asked them to reinstate the warranty. I’m just feeling like I was scammed into getting this warranty when the know they would not cover cracks. Samsung has no business selling appliance
Frustrated Samsung and bestbuy customer
Vince V
September 20, 2026
Best place to busy electronic products
Zaphod B
September 19, 2026
Cancels orders for no reason. Go to Microcenter if you're seriously looking for stuff, it's far, but BestBuy is the CVS tech aisle by comparison. Update: Nothing for you to work on. This happened a bit ago, I just forgot you existed, as I haven't been there for over a year, until I went to the McDonald's next door. Hopefully with Toys R Us coming back, like at Sawgrass Mills, they'll kick you out and put something worthwhile here.
Response from Best Buy
September 19, 2026
Hello!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your order fulfillment. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #224476" for reference. You can find us here:
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Went there 9/16 and it felt like a sauna! I had to be careful because I am a bit older and can't tolerate extreme heat. I guess cutting AC is one way to save money? I can't imagine how people working there manage.