Pretty scammy place. I made a return with the receipt They issued a refund, sort of. It’s been days later. It’s never processed. They definitely have the technology to offer an immediate refund instead my geek squad member issued a refund to original payment didn’t ask if I want cash, but told me it might process in 3-5 Walmart and Target give an immediate refund. Best Buy has technologically superior “everything”, and all the DIY equipment to purchase you could dream of, yet they don’t have a merchant that can process a refund?
A regular Best Buy...part of 1 star was for turning my City's into an Outlet/Open Box (Sample Road if you like that. A good size store) Friendly Staff...a little bit of a communication issue at the end-- BUT it was because a couple of Associates went looking for a part for what I was buying, so... I actually used to be a Manager at that Location when it was Toys R Us, so that's nice. I DO NOT Know what type of Volume of business they do, but it felt empty.....though the area for Geek Squad.
Packed! My only other issue was the store was VERY WARM (here in South Florida that day when we went was 100°) and a bit humid. I felt that if I needed answers on anything or wanted to purchase something else, it would have continued to be a pleasant experience. Part of it, to be honest....is Best Buys just aren't the stores they were. Not their fault Totally; I saw a gentleman work with an Associate in the Computer Section...and the customer said he saw it cheaper online. So I say Thumbs Up. 👍
Buenos artículos a precios accesibles, atención con amabilidad y paciencia, hablan en español! Siempre voy a esta tienda!
Best Buy lost customer I had bought many items there, but the last time I purchased a PC, they claimed it was a good one; however, when I used it, it performed poorly and kept freezing. When I tried to return it, the employee was somewhat rude. Although I had paid in cash, they told me they didn't have the cash on hand for the refund and said they would pay me via check. I agreed and proceeded with the process, only to be told that they wouldn't give me the check right then—instead, they would mail it to my home. I waited a long time, but the check never arrived. I called them repeatedly, and each time they promised it would arrive in two days, yet it still hasn't shown up. I did not expect this kind of service from Best Buy; they have lost a customer.👎🏻👎🏻👎🏻👎🏻🫤
Response from Best Buy
June 20, 2026
Hello,
Thank you for the review. We understand your concern with the PC not working.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 175004