We went to buy an open box product, and it was like new. The description said it had some scratches, but we did not see any scratches. It was a good deal.
It's not a good experience. I will never buy a computer or any electronics there. It took hours to get the computer loaded with WORD and password sets, and then my husband left. Two days later, he finds out the camera is defective. Nobody would help him the next day even though he had bought the membership. Same process days later, 5 hours. The Geek Squad was unable to set up a second laptop, same brand. That was it, so my husband asked for a refund. Now, he is challenging the Geek Squad membership charge. Ridiculous.
Too late, Aaron, after I saw what happened to my husband, I bought a printer at your "so called" competitor. I sent my husband there to buy a laptop. Very pleasant experience. No hassel. The camera works.
Response from Best Buy
January 18, 2025
Hello, Carmen,
Thanks for reaching out and providing your feedback. Getting assistance setting up your new device with a Geek Squad membership should be an easy process, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64704004". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
A bit messy. Their major problem is no floor assistance to potential buyers... The floor sales are nearly never available... They dash by with no stopping...
Salesperson’s not knowledgeable
Response from Best Buy
January 15, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64680187" and share your full name, email, and phone number.
Thanks,
^Jacob