Best Buy Coral Springs

Excellent,

Andrew Mancino, Geek Advisor, amazing and outstanding service. Friendly and addressed all my issues.

Best Buy sells the newest and high tech products. But, they have no salespeople that know anything about what they sell. I went to Best Buy to find out about the new GOproAI camera. The camera cost $600 dollars and I had several questions and wanted to see a demonstration. I was directed to End cap lucite display that had all the GOpro cameras. It was locked so I had to find a salesperson that could help me. I went to the only place I saw an employee and waited 15 minutes for him to settle a problem with another customer. He never spoke to me to apologize for the wait. When he finally finished I ask for someone to help me with the camera’s. He called ( I guess to other employees) to meet me at the camera area. He told me he only worked in the computer department and knew nothing about camera’s. I went back to the camera area and waited again for 10 minutes until a salesperson came, but she didn’t have a key to open the display. She did omit that she knew nothing about these products. I asked her WHO in the might know about these new camera’s and told me that she had no idea. Then I suggested I could call back and ask for the salesperson that could help me. Her response was the last straw. She said that when you call the number you only get a central phone office that can’t redirect the call. In conclusion, I will not return to Best But ever again. It’s no wonder why this chain is having issues I will buy this camera on Amazon and if it doesn’t suit my needs I’ll just send it back. Every time I visit retail stores I’m so disappointed. I spent the 70’s, 80’s, and 90’s working for a retail conglomerate and our bible was “customer service”…….. a completely forgotten part of retailing.

Hated my JBL’s. Great fit, but ripped my hair to take them off. Also, once you connect them to your phone, every time you remove them from the case it will look for your phone. They’re just ALWAYS on. That’s silly. And if they die, the babysitting case better be charged and nearby. And if it’s not, it’s useless. And if it is, it’s going to immediately charge the buds and drain out. And they can’t tell you the charge level until you put them back into the case. Just ridiculous. I know it’s because I’m older, but I refuse to bring around a 3rd device to take care of the earbuds. I LOVE my tethered Sonys and they’re prob even better sound. But Best Buy doesn’t carry. I brought them back on day 13 of 14! No packaging. But they accepted it. Thank you.