Best Buy Coral Springs

irked doesn't even being to tell you how pissed i am, i came in and was lost, i passed 3 employees , no one came to help. not so much as a hello. i had to ask an employee for help and even then he didn't. he asked another coworker to help me. which i understood as he works in the back. the problem was the employee in question was useless. i asked for opened boxed camera. she told me to check the website (which i had) i then had to ask her to show me. which she did with attitude and hesitation. even then all she showed me the best buy website that i had checked. no suggestions for help or to guild me in the right diction or even convince me to buy a more expense camera with their credit card. at this point i was upset and left. as i leaving the employees at the door didn't say a word. they spent more time talking with each other. I will never step foot in to this store ever again. I hope that this store shape up soon. if not i wish them well.

Lots of selections and inventory. Service a bit slow.

Disappointing Customer Experience – Needs Stronger Management and Staff Engagement My recent visit to Best Buy was unfortunately underwhelming. While the initial greeting upon entry was appreciated, the overall customer service experience quickly declined. It was extremely difficult to find anyone available to assist, and when I did, the support provided was minimal at best. Most associates seemed disengaged and unable to answer basic product questions, particularly regarding availability and inventory. A major issue I encountered was the lack of stocked items, especially in key departments like TVs. When inquiring about restocks, the standard response was, “We only get them every Tuesday or Thursday,” which doesn’t help when you’re ready to make a purchase that day. It’s frustrating as a customer to receive vague answers without proactive solutions. Even more concerning was the absence of visible management. There was no one to escalate concerns to, and it felt as though no one was truly overseeing the customer experience. This lack of leadership trickles down—staff appear to be just going through the motions, more focused on completing their shifts than helping customers. Ultimately, I ended up purchasing my TVs elsewhere, at a store where employees were present, knowledgeable, and actually invested in assisting. It’s disappointing, because Best Buy has the potential to offer great service, but without active management and better-trained, more engaged staff, that potential continues to fall short.

Always an AC issue. Everyone is sweaty.