Best Buy Fullerton

Met my expectations.

I placed an order at a store location that showed my item would be ready within one hour. I arrived about four hours later, and I was told the item was not actually in stock. I also attempted to call ahead but was unable to reach the store directly, which made the situation more frustrating. An employee helped locate the item at another store and transferred my order, which I appreciated. However, what was not okay is that I was charged an additional $115.49 due to the change in pickup location, simply because the original store’s inventory information was inaccurate. This was a poor experience overall. I relied on the availability shown on the website, and that inaccuracy directly cost me more money. I will be contacting customer service to have this addressed.

I am writing to share a concerning experience I witnessed at your Best Buy location. I visited the store at opening with the intention of purchasing a television. While there, I observed an employee—who I believe was named Paul—interacting with a group of teenagers and younger customers in a manner that I found highly unprofessional and inappropriate. The individuals in line were calm and were simply asking basic questions regarding store policies and product availability, specifically related to Pokémon card purchases. There was zero hostility from the customers waiting patiently. However, the employee responded with hostility, using foul language and making belittling remarks. At one point, he told customers, “If you don’t like it, you can F-word-ing leave,” and stated that he would “run the store” as he saw fit. The tone and language used were disrespectful, especially considering there were minors present. How he and other associates were literally laughing at people waiting in line was very concerning. This interaction was disappointing to witness and ultimately influenced my decision to take my business elsewhere. I was genuinely surprised that such behavior would occur in a customer service environment. I hope this matter is taken seriously and addressed appropriately to ensure a more respectful and professional experience for all customers moving forward. Someone like this should not be working in a retail environment.

We had such a great experience at Best Buy thanks to Andy from TCL and his manager, Joshua Arellano. Both of them went above and beyond to help us find the right TV for our setup. We came in needing a TV that would work with a specific mount we already had, and Andy took the time to really understand our situation. What stood out the most was his honesty. Even though it meant he wouldn’t get credit for the sale, he still showed us a different brand that would fit our mount perfectly. Because of that, we avoided having to spend extra money on a new mount and installation. It’s rare to come across someone who is that genuine and focused on helping the customer instead of just making a sale. We were honestly a little disappointed we couldn’t give him the credit for the purchase, but incredibly grateful for his guidance and integrity. Joshua Arellano clearly runs a great team. His leadership shows through in the level of service and professionalism we experienced, and it made a big difference during our visit. We truly appreciate the outstanding service and will absolutely be referring Andy to anyone looking for honest, knowledgeable help when buying a TV. Thank you both again!