Best Buy Fullerton

Getting a hold of geek squad shouldn’t be hard. I came in and they gave me a number to call . I call and it’s a Danm Ai bot that does not understand anything. It sends me to Best Buy representatives which is a call center who knows where. I talk to 3 different people all tell me 3 different things. I bought 4 tv with extended warranty and they can see 2 of them still have warranty but they can’t give me serial numbers. Sooooo what do I do? They say call the Ai bot again. What is the point of extended warranty if when I go to check you make it this hard. I swear I will never buy from you guys again. I will rather pay more at target or Walmart , your customer service is the worst

Huge shoutout to Jordan, the General Manager at the Fullerton Best Buy, and Maria in appliances for completely turning around what had been an extremely frustrating experience. Originally, I had purchased appliances through Best Buy first, and Maria was actually the associate helping me from the beginning. Unfortunately, during the original delivery, a third-party delivery driver came to install the refrigerator and became extremely disrespectful over a valve issue that I was never informed about beforehand. Instead of professionally explaining the situation, he insulted me in my own home and called me an idiot. I immediately stopped the interaction because I don’t tolerate being disrespected in my own house. I went into the store upset and honestly just wanted my money back. Jordan, the General Manager, took the time to speak with me personally and genuinely tried to make things right. At that point, I had already decided to purchase through Lowe’s instead, so although he wanted to save the deal, I moved forward elsewhere. Before I left, though, he handed me his business card and told me if anything changed or if he could ever make it right, to give him a call. Well… Lowe’s completely dropped the ball. After dealing with an absolute nightmare situation with Lowe’s delivery and customer service, I went back to Best Buy and told Jordan, “Alright man, now’s your chance. I’m here to take you up on your offer.” And he absolutely delivered. Jordan went above and beyond to earn my business back. Maria was also incredibly kind, patient, and professional throughout the process. Together, they completely restored my confidence as a customer. Not only did they make the process smooth, but they also worked out an incredible deal for me that beat Lowe’s pricing. This is what customer service is supposed to look like: professionalism, accountability, empathy, and actually caring about the customer experience. Thank you again to Jordan and Maria at the Fullerton Best Buy. Looking forward to my delivery on Monday.

So helpful. Friendly staff

Sold a defective GoTrax XR Advance eScooter. Manufacturer warranty wants 30% of purchase cost paid for "shipping" is robbery.