Best Buy Mansfield

Jared L. greeted me at the door. When I said I needed to replace a Microsoft Surface, he took me straight to the shelf, looked up the options, confirmed compatibility with my existing keyboard, and sent me to the Dedham store where they had a configuration I liked in stock on sale for 30% off. Great to see someone who know his store so well, and is able to translate that into helping customers.

Not impressed by this best buy dirty and tons of empty and dangerous to shelves and boxes

Very nice people 👍

If I could give zero stars, I would. This was one of the most disappointing retail experiences I’ve ever had — not just because of the poor service, but because of the sneakiness and evasive behavior of the staff. I purchased an undamaged item, but when I tried to return or exchange it at the Mansfield store, I was told it was damaged — a clear attempt to push the responsibility to the original store. They flat-out refused to process the exchange and turned us away twice, despite the website and customer service saying it should be a straightforward return. To make matters worse, the staff seemed trained to avoid eye contact or interaction if they sensed a customer was unhappy or needed help. It’s incredibly frustrating to deal with a store where no one takes accountability and where policies are selectively applied to avoid doing the right thing. This store clearly values convenience for themselves over basic customer respect. Avoid if you can.