My iPhone 13 had a battery issue and it was swelling. The apple support app marked BestBuy as a certified repair service. When I came in for my appointment they looked at the phone and did the “diagnostic” scan, then said the phone requires replacement and cannot be repaired. Since I was skeptical, I scheduled a service at the Apple Store. Not only did they fix it, they did so for free.
Not sure if BestBuy didn’t have the knowledge, skill, parts, etc to do the repair but had I taken them at their word I’d be out $500 at least since that was what they quoted to replace the device. Better customer service would have been to recommend a different repair location capable of it instead of the need to replace device and how to handle when this catches on fire.
Great store always super helpful. They were willing to keep looking for exactly what I needed and give alternate ideas on what to use. Thanks!
They have everything one needs. From tvs, computers, amps, refrigerators, headphones, metal glasses, ect.