'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Come see our new look!
Immerse yourself in the latest technology, hands on. Learn More
Best Buy Rogers
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Rogers
How do I check product availability at the Rogers Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rogers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rogers stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rogers Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2477 reviews)
Eric H
November 23, 2024
1 out of 5
Horrible customer service ,,,
this store went downhill since Barry Hastings THE manager left this location…
Timothy D
November 16, 2024
1 out of 5
This was probably the worst experience I’ve ever had at a store. They literally ruined my son’s birthday. He was all excited to get his new TV with his birthday money and at no time, anywhere during the sell did they tell us it couldn’t lay down in our pickup truck until the truck was already pulled up. It was at this time they conveniently let us know that even though it would fit perfectly, those TVs are too thin to lay down and it would damage it and if that happens, we would just be out the $1600 because they wouldn’t take it back. They did offer to ship it to us if we paid an extra $110. Not one apology, no waving the shipping fee. Absolutely dirty and shady. Nothing but greed and fleecing the customers. I was then told I couldn’t speak to a manager because they wouldn’t do anything about the situation. I was also told we couldn’t complain to corporate because it would just go to some guy in India and then in the trash. They were disgustingly unprofessional. I manage a hotel and are gearing up to do a renovation soon. We were planning to possibly purchase all 80+ TVs from Best Buy in Rogers, now I will never shop here again and neither will my hotels. I will make sure to send every customer I get somewhere else when asked. This is why retail stores are going to go out of business when competing against online shopping. Everyone we dealt with should lose their job for their disgusting customer service.
Response from Best Buy
November 17, 2024
Hi, Timothy,
Thank you for sharing your review with us. Purchasing a new TV should be an exciting endeavor and we can see how this experience did not match that expectation. We would like to have a member of our team here at Corporate follow up with you.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64435910" in your message. Thanks!
Kind regards,
^April
flyingabe
November 03, 2024
1 out of 5
Hours are 10 am on Sundays but upon arriving they said they don't open until 11, about 10 other people and myself were pretty frustrated as the phone number doesn't work either
Response from Best Buy
November 03, 2024
Hello,
I appreciate your feedback regarding the review. I completely empathize with your disappointment concerning the store's hours not aligning with the stated schedule. Such a situation is certainly less than satisfactory.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy
Jerry J
October 29, 2024
1 out of 5
Purchased an item 22 days ago. I have been traveling. Would not give me a return or even store credit. Then as I walked out, the young lady laughed and said "have a nice day". Great business acumen. There is a reason no one shops in their stores anymore. I hope that my future business was worth the $109. What a joke !
Response from Best Buy
October 30, 2024
Good Afternoon, Jerry,
We certainly understand how you are feeling after not receiving the support you needed after an issue with an item. We would love to look further into these concerns with you. Please feel free to send us a private message on social media, so we can better assist you. Make sure you include your Google review in your message: #64367554.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby