Best Buy Christiansburg

My husband and I drove to this specific location for scheduled appointments at 1:40 and 2:00 for our apple devices to be fixed (Front Screens). We were greeted by geek squad staff and filled out appropriate paperwork as requested before turning over devices. We were advised our phones would be taken to the back for them to be checked prior to the screen repairs. The customer service representative came back and advised the phones were cleared but that they only had one screen in stock to repair one of the phones. My husband chose to have mine repaired and we were advised it would take a couple days for the other screen to come in for his device to be repaired. The customer service agent presented as he did not want to be bothered as my husband presented questions and advised him of reasoning for his questions. We purchased a screen protector to be placed on the phone after the device was repaired. We were advised it would take approximately an hour or over to complete the repair. We decided to walk around while waiting to various stores. Never received a call -almost two hours had gone by. We decided to return back to the store. We went back to the store and were advised by the customer service agent that the screen they attempted to place on the phone was DOA . The customer service agent reported that the original screen was placed back on the phone and that the phone was not reflecting anything on the screen. Phone case for the phone was also broken by best buy staff where the supervisor (Brian) offered to reimburse. The service we received today was deplorable. As customers of best buy . We will be sharing this experience with family and friends. The hopes of sharing this review is that the staff of geek squad are trained on how to provide customer service. Thank you for the G R E A T experience today from a disabled combat army veteran and family!

I was having problems with my iPad. Evan was fantastic, very patient with a low tech Guy like me. Evan went above and beyond to help me through the process to restore my ipad with patience and professionalism. I would give Evan10 Stars if I could!

They did not honor service agreement, was just told to call corporate and corporate told me to talk to the store. Expensive agreement for nothing. Waste of time and money.

Colton is always greeting and helping!