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Best Buy Christiansburg
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Christiansburg
How do I check product availability at the Christiansburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Christiansburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Christiansburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Christiansburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1688 reviews)
Monica G
February 18, 2025
2 out of 5
They have a lot to choose from, unfortunately you can never get any help. The Harrisonburg, Va store could care less if you buy anything or not. Customers feel like a burden needing to ask a question. I strarted buying from Amazon for those reasons and they allow returns at no cost. Best Buy want ls a restocking fee.
Response from Best Buy
February 18, 2025
Hi, Monica,
Though this location has many products to choose from, hearing that you are unable to get assistance while shopping at your local Best Buy is not something that we want for our customers. We would like to get additional information from you so that we can look into this further. To do so, please send a private message that includes your full name, phone number, email address, receipt information, and the date and time of your visit to one of the links I've listed below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that you are responding to Google Review 64826122.
Sincerely,
^Tina
Gerald C
February 06, 2025
4 out of 5
They were understaffed at the time.
David R
February 06, 2025
1 out of 5
Needed a cordless phone for my home. Old one stopped working. Wanted to get same day so went to Best Buy online. Found one that was in stock and ordered it and paid for it at 9:30AM. I went by the store after work at 6:00PM. Was surprised when I went in that they no longer have a check out line. The y have two terminals at the online pickup and that is it. Waited in line and asked to pick it up. The employee said it was not ready. I said really. 8 hours later and nobody took it off the shelve? The employee fumbled on his computer a while and finally said they did not have in stock even though the computer said they had it. Somebody could have at least emailed me to not waste my time.
I guess Best Buy is going out of business or just wants to be a mail order store only. Very disappointed. I told him to just refund it. Of course it will take 10 days to get my money back. I have bought a lot of electronics from there over the years. Will be the last. I ordered it on Amazon. I know I will get it from them. Dont waste your time at this store.
Response from Best Buy
February 06, 2025
Hi, David,
We appreciate you taking the time to share your review with us. Being able to place an order online and pick it up at the store should be a convenient way to save time. However, we can see how finding your order to not be ready several hours later and then being informed the product is unavailable, does not provide that convenience at all. We would like to review your order at the Corporate level.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64782532" in your message. Thanks!
Regards,
^April
Elizabeth
February 01, 2025
1 out of 5
Went to pick up an order - the box was damaged and ripped open. The cashier asked if I had ordered an open box, nope sure didn't. That was the only one they had in stock and when she asked her supervisor for help with the return he tried to explain that it was just tape that Sony had put on there and there was nothing wrong with a brand new item that had clearly already been opened. And please do not reply to my review asking to contact you on social media how grossly unprofessional.
Response from Best Buy
February 02, 2025
Hello and thanks for reaching out on Google, Elizabeth.
We understand the frustration when your order does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please know, we ask you to reach out on social media as we are the Social Media Resolutions Team and that is where our team operates. Google does not allow for private messaging or back and forth replies to reviews. In order to review your order, we have to gather sensitive information that we do not want customers to post publicly. With this in mind, we ask you to reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) so we can look into this further. When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64766055. If you do not wish to reach out on Social Media, then we can only recommend you contact our phone support teams at (888) BEEST-BUY or (888) 237-8289.
Kindly,
^Graham