This store charged me for a defective Apple product under warranty and told me to “call Apple” about reimbursement. This launched a two day back-and-forth, with Apple repeatedly sending me back to Best Buy and Best Buy just sending me back to Apple again. I finally confirmed with Apple that of course Best Buy was supposed to swap the defective product out with a new one, but even speaking with several Best Buy representatives and “supervisors” at length over the span of two days didn’t yield an admission of error and/or a satisfactory solution. Best Buy’s dubious customer service aside, this particular store, my neighborhood store for the past decade, seems underwhelming in general. It usually appears understaffed and many on the staff seem poorly trained. I’d say skip it if you can.
Response from Best Buy
August 05, 2025
Good Afternoon, Coleman,
We absolutely understand how you are feeling after being directed back and forth while seeking assistance with your item while under warranty. We'd love to connect with you directly and look further into this situation. Please feel free to send us a private message via social media.
- Facebook (https://bby.me/ayxpki)
- Twitter/X (https://bby.me/st9171)
- Instagram (https://bby.me/rl4qzs)
Find the last in technology... But don't see the price, the best way to buy here is with best buy's credit card. Use correctly and enjoy a lot things to home, games, TV's, cellphone's, etc!
Dani and Yulissa just made my day. I returned my Switch 2 and controllers and they made the process so easy for me. I’m not good with this type of stuff so it was a huge relief to have people who actually knew what they were doing. 10/5, couldn’t have had better customer service.
I visited this location this past Monday and was helped by the lovely Yari and Chris. They made purchasing a MacBook Air really simple and really know how to tend to a client. I appreciate you all for helping me with something as mundane as a simple purchase I hope it doesn't get unrewarded....give them a raise *cough cough*