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Best Buy Charlotte-North Lake
Services Offered
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Frequently Asked Questions About Best Buy Charlotte-North Lake
How do I check product availability at the Charlotte-North Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte-North Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte-North Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte-North Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2861 reviews)
Iryna B
September 03, 2025
5 out of 5
I visited Best Buy and had a great experience. The sales assistant Venson was very helpful and explained everything clearly. Since I don’t speak English very well, I really appreciated how patient and kind he was. He made sure to clarify all the information I needed. I am very happy with the service and will definitely come back again.
Nelson F
September 02, 2025
5 out of 5
Every employee was welcoming and ready for any questions or help I needed. Went to check prices on laptop had great store deals.
Readf30
August 31, 2025
5 out of 5
I purchased a 5070 Ti graphics card in mid-June, and recently it developed a fan bearing issue. After trying to go through ASUS for an RMA, I was directed back to Best Buy. At first, my experience online wasn’t great—the associate in chat basically told me “no, you can’t return it.” That was frustrating since I rely on my PC daily for work and couldn’t afford to wait weeks for a repair.
Thankfully, I decided to visit a store in person, and I’m so glad I did. The team there went above and beyond to help me. I explained my situation, and after some discussion, they offered to hold a 5080 Astral for me while I ran home to grab my 5070 Ti. When I came back, they processed an exchange on the spot—even though the card had been purchased 72 days ago, past the standard 60-day return window.
Not only did they solve my problem quickly, but they also earned back my trust. I even signed up for their membership during the visit. I usually shop at Micro Center these days, but after this experience, I’ll be going out of my way to come back to Best Buy. Absolutely stellar service—WOW!
Sandi W
August 30, 2025
5 out of 5
Great experience