Frequently Asked Questions About Best Buy Charlotte-North Lake
How do I check product availability at the Charlotte-North Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte-North Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte-North Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte-North Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2960 reviews)
Phil A
March 30, 2026
1 out of 5
Horrible experience with returning/exchange an unopened box of meta ray-ban display glasses that took more than 3 weeks to ship. The manager at the store tried to swindle me into purchasing an additional membership when I was trying to exchange the pair for 2 other pair of the meta glasses. Thankful I realized what a scam of a company this location is before I spent additional money there outfitting my teams. We will buy direct from now on instead of these crooks. 1 star because 0 stars was not an option.
Response from Best Buy
March 30, 2026
Hey there, Phil,
We understand your concerns with your recent attempt to get your you exchange complete We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/KGPg57), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #136668"
Tikischa H
March 27, 2026
4 out of 5
Great deals
Hugo F
March 25, 2026
5 out of 5
Great location. The staff are extremely knowledgeable and helpful.