Best Buy Wellington

Wow, where do I even start with this disaster of a shopping experience? So, I thought I'd be a nice, hopeful customer and head out to Best Buy to pick up a laptop. You know, just a simple task, right? I found a great open-box option online and—surprise, surprise—Best Buy lists it as available in stock. Naturally, I hop in my car and drive a whole 15 minutes to the store, only to be told they don't have the clearly available item in stock. But no worries, they tell me the next closest store has it, so I drive another 25 minutes to that one. I walk into this second store, and right away, a polite gentleman upfront confirms they have the items and directs me to "Ron." So I patiently wait, as Ron is busy chit-chatting with two elderly ladies for about 10 minutes—trading war stories and solving world problems, no doubt. After standing there like a sucker for far too long, I ask the gentleman if they’re understaffed, and he casually gives Ron a nudge to let him know I’m waiting. Finally, I get Ron’s attention, and let’s just say, the man was a walking fossil, completely incapable of bending over to retrieve a box. He spends 10 minutes fumbling around some cages before he essentially throws in the towel and declares he’s “given up.” At this point, I’m wondering if I should tell Ron to retire early, but instead, I keep my cool and go back to the front desk. The gentleman radios another guy, a slightly younger fellow who spends all of three minutes in the back and comes up empty-handed. He then radios Ron, who finally thinks to check the Geek Squad section. He spends another minute in the back, only to return and say, "No luck." By this point, I’m 1 hour deep into my shopping "experience," after driving a total of 40 minutes because multiple employees at two different stores confirmed the item was there. How is that even possible? Then, Ron—no surprise—decides to wander off somewhere for another 15 minutes, leaving me to stand there like a fool. At this point, I'm seething, so I go back to the front for the third time, and the gentleman asks if they found the item. I reply, "I don’t know, you tell me. Ron disappeared somewhere, and I have no idea what's going on." Of course, the guy radios Ron, who casually responds with a “Yeah, no luck,” and I finally lose it. I had to sarcastically thank Ron for leaving me standing there for God knows how long while he went off to do... whatever it is he was doing. It’s honestly baffling how poorly run this place is. Ron’s clearly been at this job for a thousand years, and if he’s not physically capable of doing his job, why is he still there? And don't get me started on the entire stock confirmation system. Why advertise items as "available" when they’re not? Who’s actually running this place? This was hands down the worst customer service experience of my life, and I genuinely have no clue how Best Buy manages to employ people who are this absolutely useless. Complete joke.

Muy mala atención

Employees were very welcoming but sometimes under staffed.

Muy buena atencion