I have a complaint. For the pass week I have been trying to get my company tax exemption. I went to the store and was told that I have to fill out the form online. I was not told that I have to fill out a business account. I filled out the business account online. This was done March 22nd. I have called and spoke with several people over the phone but they are not able to assist me. What ever happen to customer service. I have a Florida Tax Exemption. I get an e-mail from Best Buy saying that my Tax Exemption has been approve and to sign on to my business account. I sign in and I don't see any information. I call the 1.800 number and they are not able to assist me. Customer Service for a company should not be this difficult. Is it possible I can get some assistant with this matter. Why is this matter seems so difficult? I ask to speak with a manager or have a manager call me. I also ask for corporate e-mail and phone number so I can send them a detail e-mail regarding the lack of customer service and knowledge. I spent one week and a combine 25 hours trying to get information regarding my business account. Is this how Best Buy is running their business? I am looking at taking my business and the 50 computers and laptops that I was going to purchase to another business that will give proper customer service. I will let my social media team know so we can inform our customers not to give any business to Best Buy due to the lack of customer service. Eddie Edwards, Design - S!R Men's Wear, LLC, S!R by Eddie Edwards, LLC.
Wow!! I can say the last few times I have been to this store, it has been a bit of a wait to get help. Not the case today! King is the man! He answered all the questions I asked him with great insight and exceptional explanation. If your looking for help at the store, ask for King. This guy needs a pay raise! Whatever he is making, he needs more. I ll be back cause of King!! Appreciate the help with washer/dryer/fridge.
You the man!!!