Best Buy Cerritos

Very pleasant experience with the staff , coming back for sure .

I wish I could say going to this, and really, any other Best Buy was a better experience. I'm old enough to remember when Best Buy was an engaging experience. Staff were knowledgeable, stores were well stocked, and it felt like a good place to get hands-on new and upcoming tech. Today, it is little more than a shell of it's former self. The staff are... Fine. They do the jobs that need to be done but service is slow and not proactive. Checking out takes an inordinate amount of time because most visits there's only ever 1 person working the register - more times than not no one is actively managing the station. So someone needs to be flagged down. I've opted to leave and go to other stores more times than I care to when no one cares to come to the register. I do appreciate the recent changes for the showcase areas for novel tech - 3D printers, gaming handhelds, household goods, et cetera. It would be good if there were persons assigned to that area to help shopper connect with the goods. I'm a firm believer in retail, so I continue to chose them for my electronics needs, but with each successive visit I feel less incentived to patronize them.

Sold me a pair of ear buds and won't let me claimed the warranty because they serial numbers dont match. I have total tech I dont keep the boxes but I will after this. Very disappointed.

Vanessa was friendly, and very knowledgeable. She gave several options in purchasing my TV for my bedroom. She approached me in offering her help. Engaging is what makes a difference in great customer srvc! Vanessa demonstrated professionalism in valuing her customer! Thank you!