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Services Offered
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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1699 reviews)
Dan
May 05, 2026
1 out of 5
I purchased a laptop and they sent me a survey with the promise of an entry into a $250 sweepstakes. I completed the survey and then they never entered me into a sweepstakes. Why are you wasting peoples time with fraudulent promises.
Don’t believe these people and waste your time! It’s probably some scam to sell your info. Shame on them!
Response from Best Buy
May 05, 2026
Hey there, Dan
We understand your frustrations surrounding your recent issues with our survey. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/vPSxO5), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#149030"
Choco G
May 05, 2026
1 out of 5
Hello everyone, I want to let you know that I went to Best Buy in Oswego.
this morning to buy Pokémon cards, and they were only selling one per person. It happens that another person entered wearing the same shirt I had on, and they didn’t want to sell me Pokémon cards because I had the same shirt as the other person. I find this unfair. So if I wear black pants and others do too, will they also not sell to them? What is this about? I know everyone is racist, but now this store is becoming even more racist just because you wear the same shirt as someone else? I’m buying it with my money, not with my shirt. Am I wrong, or am I not understanding something? Please tell me. Everyone needs respect!! ..
Everyone are the humans don't to be like that!
But thank I know now I don't buy anything there again. I just letting you know guys.
Response from Best Buy
May 05, 2026
Hello Choco,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #149042 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/wLhC0q)
• Twitter/X (https://bby.me/lhfei0)
• Instagram (https://bby.me/rRKflA)
Frankie L
May 02, 2026
5 out of 5
Went to the oswego. Best Buy and was helped by a female staff member with my remote control issue. She was great. Help me pick out a remote that best suited me and rang me up in her owenvdepartment i was in and out in less than 5 minutes. I didn't catch her name, but if you are reading this, thank you very much for your help
I was there at approximately 6p___6:15p
~Frankie
Bilal M
April 30, 2026
5 out of 5
One person can really make a difference.
The other reps at Best Buy were rude, except for Rafael and the Geek Squad lady.
If it wasn't for Rafael, this would've been a negative experience.
Thanks a lot!