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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1638 reviews)
alberto h
October 11, 2025
1 out of 5
DON T BUY FROM BEST BUY ONLINE, THEY DON’T HAVE CLEAR COMMUNICATION!!! THEY DIDN’T DELIVER MY PACKAGE THEIR SUPPORT TEAM IS OUTSOURCED AND YOU CAN CALL A FEW DIFFERENT TIMES AND GET A DIFFERENT ANSWER EACH TIME. THEY SAID THEY WOULD CALL BACK AND DIDN’T SAID THE ORDER WAS DELAYED A DAY AND SYSTEM IS HAVING ISSUES AND ITEMS WOULD BE DELAYED A DAY. WAITED 24 HOURS NO PACKAGE NO COMMUNICATION. AFTER I CALLED THEY SAID THEY CANCELED AND THAT NOTIFICATION OF CANCELING TAKES PLACE 72 HOURS AFTER THE CANCELATION AS IF THE CLIENT KNOWING THINGS CHANGED ISN’T A PRIORITY FOR THEM.
ALSO BEING A TOTAL TECH MEMBER ACTUALLY MEANS NOTHING.
DON’T TRY TO GET THESE GLASSES FROM BEST BUY GO TO OAKELY OR META DIRECTLY.
Michelle K
October 09, 2025
1 out of 5
It is ridiculous that you can't call and talk to a personnel in the store, because your personnel through your automated service is just reading a screen and can't answer my questions. Ridiculous so no won't buy from best buy if I can talk to a individual that works in the store 🙄
Christian L
October 07, 2025
5 out of 5
The employee Otto really helped me with my shopping experience I would do six stars if I could
Taylor H
October 06, 2025
1 out of 5
If I could give a negative star I would...went in to buy an 700$ espresso machine and the lovely associate (Y.F) apparently wasn't trained and never charged my best buy credit card but gave me all the tracking information and receipt only to find out my order is cancelled and my card was never charge..what an amazing experience at my local best buy
Response from Best Buy
October 06, 2025
Hello,
Not receiving the purchased item due to an error is frustrating. We would like to hear more about your interaction. Please mention review # 52356 when connecting with us on social media links.
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