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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1680 reviews)
Dylan R
February 13, 2026
1 out of 5
The customer service SUCKS. I went in there 4 different time to buy a case for a laptop THAT A BOUGHT FROM HERE and all 4 of them did not fit. Than when I tried to return the case. Ashley from customer service did not let me return it. She said I was past the 14 days. I tried to return it on the 14th day but she was said I was late either way. 50 dollars and 5+ hours of my time wasted because of this place. For a corporation that makes all this money. You don’t know how to train or respect customers. Will never be coming back here for anything but my 50 dollars. If Best Buy decides to right there wrong.
Response from Best Buy
February 13, 2026
Good Afternoon, Dylan,
We definitely understand how you are feeling after an issue occurred with finding the right case for your laptop and not getting the help you needed when that case did not fit. We would be happy to review this situation further. Please feel free to send us a private message via social media, so we can better assist you.
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tim r
February 06, 2026
5 out of 5
Nice
T K
February 05, 2026
5 out of 5
Great service
Alex
January 26, 2026
1 out of 5
Disappointing experience once again