Visited this store on May 16th (6ish). Drove there from Slidell because we were being treated like thieves in the Slidell store after about 45 min. We are at about the hour mark when an older short blonde approached us and told us we shouldn't be shopping in "her"( no idea of her "title") store and then ordering online.(We had no intentions of that to start with). She gave me multiple ridiculous reasons for why that was wrong. So I told my wife "let's go," lady replied, "yea, that'll be better." Had good help otherwise, manager was polite, but ultimately I can't put my money towards a paycheck that's not appreciated, and having someone waste that much of our time when i have that choice. We set out @ 10:00 a.m.to buy 3 bedroom TVs, I bigger, quality model, 2 rather small budget TVs, and a phone dock, arrived home @8:pm with none of those things after visiting 2 Best Buy stores full of those exact things. Won't happen again. The customers are not your Enemy, folks. Quite the opposite.
Response from Best Buy
May 16, 2026
Hello,
Thank you for the review. This is not the customer service we strive to provide.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 153083
HORRIBLE CUSTOMER SERVICE .. I GOT FREE DELIVERY IT WAS A 98INCH TV THEY DO NOT UNBOX IT THEY WANT 150 EXTRA DOLLARS TO.UNBOX IT .. I.HAVE PICTURES ME AND MY WIFE HAD TO DO IT .. SO MUCH FOR FREE DELIVERY I COULD.HAVE BROUGHT MY TV HOME A WEEK EARLY IF I WOULD HAVW KNOWN THIS IS GARBAGE .. U GET SOMETHING DELIBERED ANYWHERE ELSE THEY AT LEAST UNBOX IT HORRIBLE BUSSINESS BEWARE
Response from Best Buy
May 10, 2026
Good Afternoon, Chloe,
We certainly understand how you are feeling after not getting the service you were looking for with the delivery of your TV. We would be happy to partner with you and look further into this. Please start by sending our team a private message on social media. Don't forget to include your Google review case ID in your message: #150803.
- Facebook (https://bby.me/ROj1IM)
- Twitter/X (https://bby.me/AFzNCc)
- Instagram (https://bby.me/I7rs7b)
I had an amazing experience thanks to Anthony. He helped me with my purchase and made the whole process way easier than expected. He was super knowledgeable, patient, and took the time to explain everything clearly while giving really helpful advice and recommendations. I really appreciated the honesty and support throughout the whole experience!