Best Buy Oxnard

Ana, the Best Buy store manager in Oxnard, CA, provided very poor customer service during my visit. I waited about 10 minutes for her to come to assist me. When she arrived, she gave information that contradicted what was previously offered first suggesting a service was available, then stating it was not available. As a customer and Total Tech member for over 5 years, I expected better communication and consistency. The interaction felt unprofessional and left me with no clear resolution. I’m disappointed and would like the store to improve how managers handle customer follow-through and service availability.

I told the guy helping me which phone I wanted, how much storage I wanted on it and what price I was willing to spend on it. He said it would come out to a price lower than what I mentioned and then proceeded to show me the wrong phone and didn't notice it was the wrong one until he tried charging me for it and I noticed the screen has the wrong storage amount. I told him it was the wrong phone and he spent another 10 minutes looking for the phone I had originally mentioned. When he went to charge me for it, the price was over the price I had in mind from the samsung website I had as my other option. I told him as such and told him I wouldn't be making the purchase. He then proceeded to "thank me for wasting his time". Since when was getting help from an employee on the clock a waste of their time? Why is he on the floor if not to help potential customers. Also, I would hope that someone his age would be experienced enough to not waste his own time by bringing out the wrong phone after being given clear specifics on what a customer wants. Bad customer service. Retrain your employees or remove them from a position dealing directly with customers if they're not okay actually doing their job and helping customers.

Ai helper was useless. Asked if you carried decor refrigerator water filters. She could not answer.

very good soup and salad I loved it!