I like the store, but stay away from the warranty plan where you pay a flat rate and all of your electronics are covered. We purchased multiple items here because we had this plan as well. We have just had an issues now with three products - a dryer, a microwave, and an ice maker. In all three cases, Best Buy found reasons not to cover the products either pointing us back to the manufacturer or saying it's not covered at all. I highly recommend you save your money and do not buy this plan!
Response from Best Buy
August 23, 2025
Hi, Joe,
Thank you for your feedback. It's concerning when items don't perform as expected, and you're in need of service. Our goal is to minimize the stress during these times, and we'd be happy to look into your concerns to see how we can help.
For support, please reach out to us via Facebook https://bby.me/e7cbgp, Instagram https://bby.me/64ytzk, or Twitter/X https://bby.me/aejdki in a private message or DM. Be sure to mention your Google review 33729.
Kind regards,
^Pre
had a hellish customer service experience w the online geek squad over the last month and a half but Ryan M. was extremely helpful and solved all my issues with one visit today!
Alexandra Q
August 10, 2025
Excelente atención! Por parte del personal, muchas gracias al Asesor Edgar, por su cordialidad y buen servicio!
I was looking for one apple adapter that showed in best buy app 2 in stock buy when I drove to that location , the guys couldn't find that and i wasted my time and gas to get to this location
Response from Best Buy
August 08, 2025
Hello Soly,
Thanks for your Google Review. I've had a similar experience with trying to find a product before, so I can understand your feelings in this matter. We would like to see if we can assist in any way. Can you connect with a representative, at a Social Media platform listed below and reference Google Review #26098 in a private message. I look forward to hearing from you!
Facebook (https://bby.me/ywk7dt)
Twitter/X (https://bby.me/abqe8i)
Instagram (https://bby.me/r49tg2)
Thanks,
^Ezra