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Best Buy Northridge
Services Offered
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Frequently Asked Questions About Best Buy Northridge
How do I check product availability at the Northridge Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northridge Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northridge stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northridge Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3030 reviews)
S M
November 23, 2024
1 out of 5
They sell defective ASUS laptops and will never claim responsibility. i will never ever buy from bestbuy again. no wonder why their customers arent as much as it was 10 years ago
re: Tina how am i suppose to believe you when i called your store location and the guy i talked to said they cant do anything to help out and just wants me to call asus. seriously, i havent even had alot of time using the laptop and it's crazy messed up already.
Response from Best Buy
November 23, 2024
Hello, S Marie,
Though manufacturers typically provide a 1-year manufacturer's warranty on their products, no one anticipates their laptop having issues so soon after purchase. To help provide peace of mind, Best Buy offers Geek Squad Protection (GSP) that works with the manufacturer to cover items covered under their warranty along with covering items that they may not. We'd be happy to offer our support and document this on a corporate level. To get started, simply connect with our team using one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that you are replying to "Google Review 64465150".
Sincerely,
^Tina
Anthony T
November 17, 2024
1 out of 5
Can someone explain to me why I am getting temu orders from China faster then this location? Ordered a pc a week ago and system says preparing today but called in and package was on East Coast. Don't tell me I'll be able to pick it up today when I can't. Do they not know that people actually do have a busy schedule?
I also found out that you guys get inventory from another location. Just put sold out so people can choose another location.
You guys clearly don't know what buyer's remorse is. Y'all gave me enough time to cancel the order. Ordered another pc on Newegg just as good and got it in 3 days.
Response from Best Buy
November 18, 2024
Anthony,
Thank you for the review. I know it can be frustrating, when an order is delayed unexpectedly. Although, I have never experienced something like this, I can certainly see why you'd be upset with the interaction you described.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Alan C
November 06, 2024
1 out of 5
This place is on its way out.
Employees confused
Don't have things people need
Response from Best Buy
November 07, 2024
Hi, Alan,
Thank you for taking the time to share this review with us, although we hate to hear it may be due to a negative in-store shopping experience. We would like to learn more about what happened and ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64395357. We look forward to hearing from you!
Regards,
^Katie
Ani S
October 27, 2024
5 out of 5
Kevin J sales person in Northridge branch is the best, We really liked his patience and kindness and the manner of explaining everything for customer, We bought Laptop and Vacuum cleaner and he helped Us so much, Thank you Kevin J❤️