Muy buena opción para todo tipo de electrodomésticos y equipo electrónico
Nandy S
September 19, 2025
What started as a frustrating experience turned into a positive one thanks to the amazing customer service I received from several team members.
Daniel, unfortunately, was very ignorant and dismissive when I first tried to return my phone, which only added to my frustration. Thankfully, once I reached out to corporate, Dominque stepped in and handled the situation with professionalism and care. At the store, Christian, the General Manager, went above and beyond to assist me with the return process. Eileen ensured the refund and sales process went smoothly, which made everything so much easier. And Herman, the Samsung associate, helped me pick out the perfect replacement phone.
Because of Dominque, Christian, Eileen, and Herman, what could have remained a negative situation was turned into a great experience. Their professionalism, problem-solving skills, and genuine customer service deserve recognition.
Geek squad took such good care of me. So glad I became a Total member