Best Buy Warner Robins

I went today to buy a new tv. Had a sales man come help my wife and I out and he was very knowledgeable and helpful. But when we found the tv that seam to be right for us, plus it was an out of box sale. Seam even better. The sales man said they must have labeled it wrong that price was not right and there’s nothing he could do. We said we understand could we talk to a manager he yes definitely he understands how we felt at this point. So when (Samaria) who said she is the manager came, she saw not only was the price wrongly labeled. They labeled the Energy paper on the tv wrong too! Plus the sticker they put on the back of the tv that says what is wrong with the tv was labeled wrong as well! (Samaria) the manager never apologized or acknowledged that they were in the wrong. Instead said She said there’s nothing she can do very rudely and ripped off everything that was wrong and said fix do you want it now! Wow is all we could think of at this point! We still needed and wanted a tv just blown away by how unprofessional (Samaria) the manager was! At this point we ask for another manager above her and she said you can. On your way out my store! We was blown away again with her attitude. So I said what? She said it on the wall out the door! I ask can you show us where? She said no! Wow again! So we went to the front desk to ask the guy if she is even a manager at all and if there was anyone else there about her to show how she treats her customers. The guy at the front was very nice said sorry yes she is a manager and no one else was there above her. So ask where this picture of the person above her is? (Samaria) this manger stops him from talking to us and tells him he better not show us this picture of the manger above her! Wow again. At this point we feel so disrespected and embarrass that we was going to leave. But wait (Samaria) this manger tills me that she will get a Restraining order against me! I thought for a second that we will just leave but, we as paying customers and as customers that never got angry or mad or any bad words or done anything wrong decided to tell her if that the policy then please do what needs to be done and let’s have this document. So she put a restraining order on me because she can! I have pictures of all the things that was mis labeled and more… so disappointed in the way Best Buy handled this and I am going to proceed to show everyone how my experience went at 3040 Watson Blvd, Warner Robins, GA 31093 Best Buy. The time was around 6:00 Sunday January 26 2025 in case anyone from Best Buy wanted to watch the video of it! Said that tv should have been $1800 not the $745 that they falsely label it as! I understand stuff happens and there was plenty of other tv’s we was interested in but because of a bad manager you lost a sale an customer and bad advertisement. She needs to have action taken from her boss if not fired! If she done it to us she doing it to others and that just not right!

Purchased open box car stereo. Label said "excellent" with no other notes about anything missing as would be standard. Cashier insisted I did not need to open it up to make sure all cables were there because "they would write that on the sticker" which is what I have seen in other locations with good management. Get home and what I have is a stereo with no cables/accessories at all and a big scratch across the face, but it was marked "Excellent". Now I need to drive almost an hour to best buy to return, costing me $50+ in fuel for my truck.

Ed is the man! Sure appreciate you!!

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