Best Buy Encinitas

Subject: Exceptional Service from Geek Squad Team – A Grateful Customer Experience Recently, I scheduled an in-home appointment with a Best Buy salesperson to help evaluate options for restoring or upgrading my existing stereo system. While my components are older, they were top-of-the-line when purchased, and I wasn’t convinced a full replacement was necessary without first giving the system another chance. The proposed package was well beyond what I was willing to spend, so I reached back out to the original salesperson and requested just the preamps needed to get my system running again. Out of curiosity, I checked pricing and found the markup on the equipment was significantly higher than what I could get in-store — so I ended up purchasing the Marantz preamps from the Encinitas Best Buy instead. Since the in-store rep wasn’t familiar with my system, we both relied on the recommendations made by the original in-home consultant. I purchased the preamps and scheduled an installation appointment with the Geek Squad. Michelle arrived promptly, was professional, and clearly knew her stuff. However, it became clear that the equipment recommended would not work with my existing setup. With limited options, I sourced the Marantz main amp online at Best Buy myself and scheduled another Geek Squad appointment to install it. That’s when everything changed. Enter the Geek-Dream-Team: Brendton Brown and Alexandra Adams Perry. From the moment they arrived, it was clear I was in expert hands. Even though my 18-year-old surround system had become frustratingly labor-intensive to set up, they approached it with absolute confidence. The previous recommendation had been to scrap the entire system and buy new — but Brendton and Alexandra saw its value immediately. They assured me the speakers were solid and that the system could not only work but be something I’d love again. And they were right. When they finished calibrating the main system, the sound quality was unlike anything I’ve ever experienced in my home. It was breathtaking. Their technical skill, attention to detail, and calm professionalism made all the difference — it honestly felt like a gift. They ran out of time before finishing the preamp zone setup (for my study and patio), but Brendton promised he’d follow up — and he did. Just days later, I got a call. They were in the neighborhood and had time to stop by. Once again, they hit a technical hurdle — something about the main amp not communicating with the preamps. Honestly, it didn’t make a lot of sense to me, but Alexandra called it a “workaround”, and then I witnessed what can only be described as a mind-meld between the two of them. Before long, the system was fully functional, with music playing beautifully in all zones. I’ve had Geek Squad members at my home several times over the years, and to be honest, it hasn’t always been a great experience. Likewise, this is the second time I’ve had equipment pitched by a salesperson that didn’t end up working, which has been both frustrating and disappointing. But this time — it was different. Michelle, Brendton, and Alexandra are hands down the best service technicians I’ve ever had the pleasure of working with. It’s my understanding that Alex and Steven are their supervisors, and I hope this message reaches them. These three individuals exemplify professionalism, expertise, and customer care at the highest level. Because of them, I will continue working with Best Buy for both my home and business purchases. Michelle, Brendton, and Alexandra — blessings to each of you for bringing the sound of music back into my home. Tom Brooks CEO/President Cornerstone Managing Partners

Geek squad was so helpful! Very friendly staff too!

Horrible customer service

Stopped by the Best Buy in Encinitas to pickup a basic USB-C to USB-C cable. Quickly found my item and then headed to the cashier. This is where things went from good to bad. Get to the cashier line and there's no cashiers working. There's one person in front of me and a guy standing at a station waiting for someone to come back. Eventually a guy shows up to open another cashier. The person in front of me was purchasing one item. His transaction took at least 10-15 minutes. The other guy who was waiting for someone come back still had not completed his transaction with the cashier needing to go back and forth to the sales floor at three times. I have no idea why these two transactions were taking so long but it doesn't matter. Why neither guy asked someone to come up and open another pay staton to take care of me and the customers behind me is also mystery. What I know is that it felt like I was in the DMV witnessing the most inefficient system I have ever witnessed. Why would anyone go into a Best Buy to purchase anything when they can't efficiently get them through the purchase process. Don't waste your time with this store get whatever you need online. This store is a perfect example of why brick and mortar shopping is dying.