As as bestbuy member I am paying the top tier fee. Gilbert bestbuy will not replace a phone screen protector unless the customer has the original destroyed screen protector. Tempe bestbuy will replace your screen no questions asked as long as you are a bestbuy member. For reference, if a customer registers the screen protector with Zagg, the screen protector is replaced no questions asked. Bestbuy Gilbert and Zagg need to come up with the same end solution for the customer. As I see it, if one has the bestbuy membership through Gilbert bestbuy, the membership is rather useless to the consumer.
Response from Best Buy
July 19, 2025
Good Evening, Ezra.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#17932" for reference. You can find us here:
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Kind Regards,
^Trey
They cancelled my tv delivery and installation less than 24 hours. I cancelled the order, purchased on AMAZON for less and will be here this weekend. There is a reason Best Buy is called the showroom for AMAZON.
Response from Best Buy
July 18, 2025
Hi, Chris,
Placing an or for delivery should be a seamless process. Hearing that this was not the case with your TV order is disappointing. I appreciate you taking time out of your day to share this with us and would like to look into this further. To do so, please DM us via Facebook (https://bby.me/2a613f), Twitter/X (https://bby.me/1q3o73), or Instagram (https://bby.me/rpmtyj) with your full name, phone number, email address, and order number. Please include the phrase, "Google Review 17069" so that it can be properly routed.
Thanks,
^Tina
The team member helped with my issue, and all was resolved in a few minutes
Good place to buy TVs and video games