Best Buy Gilbert

Updated section of review: I just updated this review to include screenshots of my conversation with Best buy at Facebook. It did not go well. I only include them because of their response to my review. They seemed like they wanted to help out. However, when I spoke with them on Facebook they had zero interest in helping in any way shape or form. Best buy is clearly not a company that stands behind its products. Best buy is clearly not a company that values its customers or their customer's time. I would also like to point out that it took over an hour for somebody on Facebook to get back to me in the first place. Original review: So I want to be clear first and foremost that the staff here is very friendly. The selection is decent, although not great. I bought a laptop here for a little over $1,000. It did not work correctly. Power issues. Wi-Fi connectivity issues, trackpad issues so on and so on it was a lemon. I took it back in And exchanged it for one of the exact same type. Thinking there can't be two in a row. How wrong? I was. After a few days of messing around with the second laptop I took it back in and returned it again. This time asking for my money back as I'd like just purchase something different and do a little bit of research. Come to find out, although they did end up issuing me a refund, they will only do it in the form of a check in the mail. That could take anywhere between a week and 3 weeks to get to me. This is a ridiculous policy and extremely inconvenient for the customer. Compile that with their short window for returns. I think this all just equals up to Best buy being greedy and not wanting to stand behind what they sell. They make returns extremely difficult. Better solution would be order online from Amazon. Super easy returns cash back in your account super fast. Go on NewEgg. Do something else. But avoid Best buy. I will also say this is a corporate policy and does not directly reflect this particular store. I will say it this as well, however the manager really didn't seem inclined to try to help in any way shape or form. At the end of the day what it all boils down to is it is a risk to buy things from Best buy however, it is safe to buy things from Amazon. Best buy learn a lesson from Jeffrey bezos and I cannot believe that I'm saying those words.

They were very busy & we still got what we needed & got out in like 15 minutes- adequately staffed & tons of inventory - thank you!

Service inconsistant

Just got our new company laptop 💻