Best Buy Auburn

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Able to finance a laptop at 0% for 12 mo.

I would like to share about my experience at Best Buy in Auburn when I went in with a client of mine who is a senior citizen on Thursday, May 21st. 2026. His name is Jorel. He helped us get a microwave that was a cheaper price than the one we wanted. Jorel went into the back room even climbed on a ladder to get it. Offered to take it to our car. Jorel was a Very Pleasant, Helpful Wonderful Employee. You should be Gratful having Jorel that's Representing your company!!

Not the friendliest staff. At all. I got what I needed but not one member of the staff I talked to ever cracked a smile. I was glad I was approached by a few different staff members but no one seemed happy to be there. Friends have told me about that but I didn't believe them. I do now. Again, got what I needed but don't know if I'll go back unless it's an online/quick pick up purchase. To add, I'm clearly disabled. Bought a tv. Not one person offered to help me carry it. Not one.