Mckenna W
October 20, 2025
There was at least 10 of the employees and they just stand around talking to each other. We called for someone to help us out with a tv and no one could be bothered to help. Terrible Best Buy location. Take the extra time and go to the Lake Geneva Best Buy.
they hate the customer so much that they have a phone system that forces you to talk to a computer instead of allowing you to talk to the team member when you’re calling because you’re asking if they have something that you wanna purchase never buy from them they’re not worth it
Response from Best Buy
October 10, 2025
Hi, Mason,
I can understand that having a concern with an item that you would like to purchase. While stores are unable to provide information on inventory you can certainly order online for store pickup. If you need support you can also reach out to us on any of our social media profiles below with Review 54086 for support.
Facebook (https://bby.me/wq3doe), Twitter/X (https://bby.me/9w7gqn), Instagram (https://bby.me/jrc1cj)
I normally dislike Best Buy and their exhausting sales staff but after having visited the Kenosha store a few times I have to say the staff here is quite pleasant and helpful without being annoying.
"Knock on wood" things won't change.
Asked staff for help when trying to get a new laptop, guy was weird and asked me unnecessary personal questions that had nothing to do with information about purchasing a laptop. He also got passive aggressive with me when I didn’t want to buy a more expensive laptop with features I did not need, and when I didn’t want to sign up for the Best Buy membership. Everytime I said “no” to a more expensive offer after specifically telling him what I wanted, he kept trying to ask me “why” each time to try and convince me to get a more expensive offer and would get passive aggressive in his tone. I wanted help and knowledge not what was the most expensive laptop, with extra gigabytes, and features that I don’t need to be on just the web.
Response from Best Buy
October 04, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is never the kind of customer service we strive to provide. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/1rlg6x), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 51528.
Kindest Regards.