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Frequently Asked Questions About Best Buy Kenosha
How do I check product availability at the Kenosha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kenosha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kenosha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kenosha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2262 reviews)
Mckenna W
October 20, 2025
1 out of 5
There was at least 10 of the employees and they just stand around talking to each other. We called for someone to help us out with a tv and no one could be bothered to help. Terrible Best Buy location. Take the extra time and go to the Lake Geneva Best Buy.
Mason P
October 10, 2025
1 out of 5
they hate the customer so much that they have a phone system that forces you to talk to a computer instead of allowing you to talk to the team member when you’re calling because you’re asking if they have something that you wanna purchase never buy from them they’re not worth it
Response from Best Buy
October 10, 2025
Hi, Mason,
I can understand that having a concern with an item that you would like to purchase. While stores are unable to provide information on inventory you can certainly order online for store pickup. If you need support you can also reach out to us on any of our social media profiles below with Review 54086 for support.
Facebook (https://bby.me/wq3doe), Twitter/X (https://bby.me/9w7gqn), Instagram (https://bby.me/jrc1cj)
Edward R
October 07, 2025
5 out of 5
I normally dislike Best Buy and their exhausting sales staff but after having visited the Kenosha store a few times I have to say the staff here is quite pleasant and helpful without being annoying.
"Knock on wood" things won't change.
ECM
October 04, 2025
1 out of 5
Asked staff for help when trying to get a new laptop, guy was weird and asked me unnecessary personal questions that had nothing to do with information about purchasing a laptop. He also got passive aggressive with me when I didn’t want to buy a more expensive laptop with features I did not need, and when I didn’t want to sign up for the Best Buy membership. Everytime I said “no” to a more expensive offer after specifically telling him what I wanted, he kept trying to ask me “why” each time to try and convince me to get a more expensive offer and would get passive aggressive in his tone. I wanted help and knowledge not what was the most expensive laptop, with extra gigabytes, and features that I don’t need to be on just the web.
Response from Best Buy
October 04, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is never the kind of customer service we strive to provide. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/1rlg6x), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 51528.
Kindest Regards.