Best Buy has seriously went downhill. No staff on sales floor whatsover. Service desk girl had no idea what I was looking for.
Response from Best Buy
April 18, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65055700".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
Best Buy was awesome they helped my wife get the right computer that works for her.
Staff is great in how they deal with you! Knowledgable and deal with you like an important person is good! So where is the problem? Be careful in buying the extended warrantee. One price is quoted for a couple of years, then an extension is offered at an increased cost. At the end of that year, repeat and increase. At the four year mark, no more extensions and no more coverage. Guess what, that’s when the problems start. Worse yet, parts will no longer be available and you are offered a new purchase!
Response from Best Buy
April 13, 2025
Hey there, Allan,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with your extended warranty and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65038270" and share your full name, email, and phone number.
Thanks,
^Jacob
Awesome, took my desktop in to have data, etc. transferred. Kasia and Aseel were professional and patient as I explained what I needed. Both should share an employee of the month award if you have one. If not, its time to start!