Best Buy Collegeville

Best Buy geek squad was scheduled to install a TV but did not arrive or call within the scheduled time frame. When I called to inquire about the delay, I was told they would arrive within four hours. Again, no one arrived nor did they provide updates on the additional delay. At the end of the second 4 hour time frame, I called again and was told that the technician would call me within minutes. When the technician finally called one hour later, he said it would take him another hour to get to me, I told him not to come and called to cancel the service. I was told that the charge would be refunded. Since then I received a number of calls from Jen, who identified herself as a member of the customer advocate team, asking to reschedule the service. I left 3 messages with her explaining why I had canceled the service and requesting a refund to my credit card. I have received no response from Jen or Best Buy concerning my requested refund. In view of the non-existent customer service and total lack of reliability, I would not recommend Best Buy to anyone.

Extremely poor customer service after you purchase anything. Pd a lot of money for geek squad and cannot even make a appt to go in store bc nothing is available.In addition,I had to jump thru hoops with confirming everything before he could even see what's available which was nothing. Now I have to call back in September and go thru all that again. Your system,if you even have one ,is time-consuming,grueling, unnecessary. Don't bother responding bc as you already can see,your reviews are anything but stellar.

Poor customer service…. 08/26/25 at 1030am at cash counter, it’s the same girl, misbehaved 2nd time…

If I could leave a zero review instead of a one I certainly would do so. Best buy Collegeville while once was a quality service driven retail store has turned into a bare bones, empty shelves storefront that is seriously lacking in customer service as well as knowledge. Unless you want to purchase a phone, the employees virtually know nothing nor do they care to find out the answer to your question. It's the standard answer " well it says here...." - thanks but I am literate and I do know how to read for myself. My latest visit found me wandering around in the computer section for about 20 minutes looking for someone that might work in that department and when I asked someone if there was anyone available to help the answer was in about 10 minutes. Mind you there were about 6 customers wandering around the store, no one at checkout and no one being assisted by a customer service professional. I did locate one young female employee who was chatting up a good time with another young male and when I asked if she worked there she said yes, as soon as I'm finished with this customer I can assist you. And then she continued to laugh and joke and show her phone pictures to the young male. The next stop was that the counter to pick up an online order. A rather young male employee was standing at checkout doing nothing with no one in line and I waited for several minutes as he stood there and glanced over me a couple times. Someone then came to the checkout with an item and then also must have had an online order to pick up at which point he came over to the pickup area when I asked him if anyone is working any store pickup line. His reply was store pickup is over there and pointed to the checkout sign. I asked, so the store pickup is not where the store pick up signage is in front of all the bins containing all the online orders? Again he repeated store pickup is over there & walked away. Another employee now entered into the store pickup area and I asked him if anyone was working in that area to which he replied - " can help you". I briefly shared my interaction with the computer area employee and he really didn't seem too interested. Yes, I know - not really a big deal - unless of course you portray yourself as customer service professionals. It won't be long before this Collegeville Best Buy closes its doors, it's obviously not a sustainable model and the surrounding community is aware of it. They won't be missed. You can have low stock and offer fantastic customer service and you gain customer loyalty. You can have so - so customer service and a fully stocked retail store and the customers will come in and you'll make the sales. But having neither and more importantly not caring is not the recipe for keeping a retail store's doors open. When you can get faster service from online, better customer service and technical expertise from professionals like B& H and Adorama there really is no further use for a Best Buy like this. Corporate is well aware of their existing short falls, they have received enough complaints. Unfortunately their answer too often is to respond online and asking you to reach out to them. To what purpose? Are they going to institute better training? Higher mature individuals that know how to have a conversation and understand exactly what customer service is? Are they going to have an experienced adult store manager available on site during the hours that the store is open? Are they going to take a little money out of their stock and stock their shelves with something more than iPhone accessories? I think we all know the question to that. The question we don't know the answer to is... Who will be occupying that retail space when Best Buy Collegeville shuts its doors ?