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Frequently Asked Questions About Best Buy Lancaster

How do I check product availability at the Lancaster Best Buy?
How do I check my order status?
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lancaster stores’ holiday hours?

Recent Reviews

4.1
(3510 reviews)
Kristina G
July 14, 2025
2 out of 5
The employees need to be more versed in BestBuy policies. Especially when they changed. This location no longer is Apple Certified and none of the employees knew that it had been revoked 2 months prior
Response from Best Buy
July 14, 2025
Hello there, Kristina. Thanks for taking the time to leave us your insight. We know how important it is to have a knowledgeable and fully trained staff. If you have any additional questions you can connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name, email address, and phone number to complete the verification process. Also, please reference Google Review #15566. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy Warm regards, ^ Jason
Daphne M
July 10, 2025
1 out of 5
They were supposed to deliver and install a refrigerator. HOWEVER when the delivery people did not know how to install the refrigerator, now I have to wait another week
Alexandra F
July 09, 2025
2 out of 5
Poor customer service. I wanted to see if I could return something g for store credit and was told I need to speak with a manager, I said okay. Then she never got the manager. I finally just said it was fine and left.
Response from Best Buy
July 11, 2025
Hello, Alexandra, Thank you for reaching out to share your experience with attempting to make a return for store credit. I can understand that having concerns with the treatment in store can be difficult. I would be glad to file this for you if you would like to reach out to the Social Media Resolution Team at Best Buy Corporate at any of our Social Media Profiles below. Facebook (https://bby.me/uirqy0), Twitter/X (https://bby.me/4z0357), or Instagram (https://bby.me/4m882d) Sincerely, ^ Tommy
Meggie P
July 07, 2025
5 out of 5
Helpful staff that is willing to go above and beyond.

About Best Buy Lancaster

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