Best Buy St Cloud

I'm very disappointed in the saint cloud best. Buy store have a vulnerable adult that I brought in there to get a phone card. And they absolutely told me that they could not help him load his phone card. Even though he was living in a group home with no internet at the group homes, they would not help him because the guy said that if he was helping us that another customer that might mean him. Woods with software and all I see him do after he left with us was walk around the store. Talk to another co-worker very disappointing. I will not spend another time at Best Buy.

My daughter & I took her IPhone 11 to Best Buy in St. Cloud, MN on a Friday pm to have the battery replaced. After dropping it off but not receiving a call back, we stopped in to check on the progress and learned that somehow when replacing the battery, they broke the phone. It would no longer boot up. They said that they hadn’t called back yet because they were trying as many different solutions that they could. At the time, we were told that the only option available to us was to wait 3-5 days for a new iPhone 11 to replace the old phone. As you can imagine, this solution was not satisfactory to us. My daughter’s whole life exists on her phone…her school assignments, her pictures, her contacts, her work tasks, her life. They refused to give us our money back for the repair -$100. There were no options. No rentals. Nothing. So I asked to speak to the store manager and he refused multiple times over the next 30 minutes. Finally, I went and stood in the middle of the reception area and sat and made a spectacle of myself. I am a 5’4” tall woman and finally this large man who towered over me by at least a foot meandered up to the front and yelled at me that my self privilege was showing and who do I think I am demanding that he come up front to talk with me to discuss other options. I told him that he was a coward for not being willing to simply discuss potential options that could be offered to us. I finally walked away and spent more time talking with the tech guy who finally helped us find a solution. And the manager who would not talk with me was TANNER. He was willing to let his people deal w us rather than finding the courage to find solutions. That is NO leader.

Call to ask about in store availability They then proceeded to try and Finance me that something after saying no multiple times, why do you need my first and last name to find availablilty ill find an Xbox elsewhere seems too scammy

The gentleman who helped us when buying a TV was very knowledgeable about TVs. We had to leave to go get a bigger vehicle to fit the tv in. But When it came to mounting and audio hook ups he didn't know much and we ended up buying stuff that didn't work. The kid who helped us when we got back to actually buy the tv didn't know anything and had to be told to come help us because he wasn't in his location. Couldn't remember what tv we wanted when he was looking. Then when putting it on the dolly he ran in to 3 of the center aisle stands with the tv.