Went in to buy a phone case, probably the worst experience ever. All the cases slide open so I was like hey I'll try and see if this fits my phone, big mistake I guess. After that this girl came over and told me I couldn't do that so I said alright while she stood over me like she was protecting this store from the streets or something. Than she came around to my wife and daughter hawking over us like we were some criminals. Than she had some man come over and hawk over us after I told him I didn't need help he repeated I couldn't try them on. I told him the other lady already told me thanks for repeating to me I might have forgotten as that was a minute prior. Than about 30 seconds later a different girl came over and told me the same thing like I was still doing it when after the first time I knew not too. Idk who these three employees were but holy cow they made my family so uncomfortable I hope they get some training or put in the back cause those three cannot treat people like that.
Response from Best Buy
November 23, 2025
Hey,
Sorry to hear that you had that kind of shopping experience. Allow us to document those interactions. Please connect with us on social media links, mention review #73458 when doing so.
Facebook (https://bby.me/fnlggy)
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Florentino D
November 20, 2025
Great pricing as always, the staff is really helpful
Leighton R
November 19, 2025
Bad experience went in around 7pm. I asked a group of 3 employees where are the cameras got looked at, and ignored they started there conversation with each other again. I asked a different employee they pointed me in the direction of the cameras. I asked a guy for help and he said he wasn't very knowledgeable about the cameras which I do respect, he also said no one is very knowledgeable there about the cameras such is valid. But when they got someone over to help me they literally just stood there. Didn't awnser any questions about anything. Made me look everything up on my phone didn't check there inventory. Never let me look at the case of the camera to read what it all featured. I was fully prepared to spend 400-800$ but once I realized the rep was not going to be of any help I ended up having to tell her that I didn't need any more " help" . Just so I could leave.. Overall 1 out of the 5 employees I spoke with gave me respect and time of day. The other 3/4 employees treated me like a nuisance and did not give any effort to help. I've never been treated like that at a place of business ever.
Response from Best Buy
November 19, 2025
Hi there, Leighton.
Thanks for your review. This is certainly not the kind of experience we want our customers to have. We'd like to learn more and make sure this gets documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/5v9b2b)
- Twitter/X (https://bby.me/1s4qn1)
- Instagram (https://bby.me/meioy1)
When reaching out, please mention it is regarding your Google Review 71422.
Kindest Regards.
Very helpful and informative