Inaccurate listing to sell item for more. Purchased a PS5 open-box condition excellent online for pickup. Got to the store and it was the PS5 in shrink wrap, no box. Execellent condition states,
Works and looks like new. Restored to factory settings.
Includes all original parts, packaging and accessories (or suitable replacement).
My concern, I've never been able to return an item purchased at best buy without the original packaging. How did they get this PS5? Geek squad repair and now they're labeling it as open box to charge more? It wasn't the display either, this version came out for X-mas. What a waste of time. Hopefully it's just this Best Buy and not a trend with all the stores.
Response from Best Buy
February 21, 2025
Hi there,
Thank you for taking the time to share this review here, although we hate to hear your purchase did not go as planned. We'd be happy to ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64839320. We look forward to hearing from you!
Regards,
^Katie
Platinum D
February 08, 2025
I've bought, 3 Tvs, 3 sound bars .. 3 vacuums, and more from Saint Cloud Best buy.. not including small $15-50 accessories. But after buying a car stereo and having them lie about increasing the volume and messing up the car audio. We stopped going with this store for audio. Because they kept up the XM radio or Bluetooth call. One of them didn't work. So that's why I'm going with Sound connection
We went in to the store to buy a new TV. We had been waiting a bit for a sales person, when the 'inventory ' guy asked us if we needed help. He was a really well versed in TV attributes and what they all mean, as well as respecting our budget. A very enjoyable experience!