Best Buy American Dream

I was buy bamboo ink 2nd generation smart styl I ts not working and battery not working to

Love that they have a "Best Buy" inside this mall, it is fully stocked with all the tech items you need, I definitely recommend this store if you want to purchase something quick...

I had a great experience at the Best Buy on Mother’s Day! The staff was super helpful and went above and beyond to help me find the robot vacuum I was looking for as a gift to my mom . It was the only one in stock, and they made sure I got it without any hassle. Excellent customer service , I highly recommend this location

Bought a defective camera where the battery holder is missing the spring and batteries would get stuck when used. When brought back the “geek squad” lady with curls (on May 12 at 2:30PM) quickly snatched the camera and unpacked everything without asking what the issue was and said there’s nothing wrong with it— I should mention it took her a total of 30 sec to check. When I tried to tell them what’s wrong with it the lady literally said “I have a degree in photography and there’s nothing you can show me that would allow me to process your return without throwing the $200 restocking fee on you.” I tried to explain the camera simply can’t work work with the battery holder like that and three employees started shouting saying they’d get in trouble if they process any return and waive the restocking fees because thats corporate policy. I tried to tell them that makes no sense and they’re like I’m doing my job and you can show me a million things wrong with the camera I’m just gonna charge you a fee regardless because I work for Bestbuy and you don’t. They then push the camera back at me and didn’t bother to put in all the parts they took out back into the box and I had to ask them to please hand the missing parts back at me so I can deal with this and she pretty much pushed it at my face. I understand they have a policy. But to blatantly yell at people for trying to return and play hard ball the moment you walk in is just beyond me. Not to mention they actually have a policy to waive the fees if the item is defective or damaged. But hey what can I say? The lady has a degree in photography and she won’t even let me finish one sentence about the problems with the camera. She said she also own a lot of cameras and that’s enough for her to be a complete jerk to the customer.