Best Buy Las Vegas Ii

Good services. I just looking for Google Chromecast then someone was trying help me right the way.

In my opinion It’s easier just to get most things off of Amazon as many of the items I want are not immediately available and with any Best Buy price match was told at this location it’s sent from Amazon anyway and I could get it sent to the store if ordered the item.

“Worst experience ever at Best Buy” I went to this store yesterday to exchange my Microsoft laptop for a Mac. Since my laptop was worth more, I was supposed to receive a refund of about $200. The first employee who helped me was polite, but he never asked how I wanted my money back and automatically sent it to the original card. When I noticed the mistake, I went back to the store. That’s when everything went downhill. A female employee, with a terrible attitude, told me she couldn’t help me without even checking the computer. She just handed me a phone number. When I called, the representative clearly explained that the store was responsible for fixing the issue. I went back to the store with the call still active, and the same employee gave me looks of contempt, spoke in a rude tone, and treated me with zero respect. She talked to her manager, and he was just as bad: indifferent, dismissive, and not willing to help at all. Because I was speaking Spanish, I felt completely disrespected and discriminated against. Neither the employee nor the manager cared about solving my problem. Truly humiliating. I would never recommend this location: unprofessional, unhelpful, and disrespectful staff.

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