Best Buy Tucson

Retail shopping has steadily gotten worse over the last few years, but after today I'm pretty sure I'm done with Best Buy. I was looking for an item in the kitchen small appliances section that the website claimed was in stock, but having no luck. No staff in sight anywhere. Finally some guy with a Best Buy nametag wandered by (albeit glued to his phone) so I requested help. He immediately told me he couldn't because he worked for the Samsung theater department. He was dismissive and didn't even offer to find someone to help. The store always feels understaffed so getting help is nearly impossible. His attitude encourage me to immediately leave, and he did me a favor. I found exactly what I needed next door at Ace. This guy has convinced me it's probably time to stop frequenting Best Buy.

I would totally pass out here again. I have a fainting condition and I passed out, the staff were very kind and let me handle the situation. After I woke up, they were already on the phone with 911. They also helped me find the correct microSD card for my dash cam.

I had to make a laptop return. Was easy and they were very helpful. Got what I wanted and was out in a flash.

I’ve been a loyal Best Buy and Geek Squad customer for years, but my patience has officially run out. I recently bought my wife a Samsung phone along with a Geek Squad Protection Plan. During the purchase, a Best Buy employee specifically reminded us to take advantage of the plan and get a new battery for her phone when needed. Following that advice, I scheduled an appointment for a battery replacement. When my wife arrived, she was told that Geek Squad no longer services Samsung phones—and that replacing the battery would now cost $200. That’s baffling, considering the protection plan itself cost $170. No one in the store seemed to know how to handle the situation. Eventually, a manager named Shawn came out to speak with her. This happened at the Wetmore location in Tucson, AZ. Instead of offering support, Shawn informed my wife that Best Buy would not honor the battery replacement. When she pointed out the statement on Best Buy’s own website—"If your battery won’t hold a charge, we’ll replace it"—Shawn replied dismissively, “I can show you the fine print if you’d like.” Really, Shawn? That’s your idea of customer service? Since it was clear Best Buy had no solution to offer, Shawn suggested refunding the protection plan. My wife agreed, assuming this was a fair resolution. Instead, she received just over $1—because Shawn prorated the plan. What initially seemed like a reasonable gesture turned out to be another disappointment. To top it off, he handed her the refund with an angry, intimidating look. This experience has been frustrating and unacceptable. After years of doing business with Best Buy, I can confidently say: I won’t be back.