Friendly staff. Had 5 or 6 different associates ask if we needed any help or had any questions.
They do need full time security though as someone ran out with an arm full of PS5s and the staff gave chase. Dangerous for them, let the guards handle it.
We will NEVER, EVER buy anything from the Best Buy on Wetmore Rd. in Tucson again.
My father in law is 100% blind. Best Buy has not delivered his refrigerator THREE times. Now they want to schedule a fourth appointment.
Nice place to get nice stuff.
Manager took 10 minutes to come to the checkout area in order to verify a price match. Cashier called her 3-4 times over the radio.
And within 10 seconds told us that they cannot offer it since it was sold out on the competitor’s site. Asked if we had another link, like are you serious? I’m a suppose to stand there looking for another link? Also two managers seemed overkill, one of them didn’t even talk. Is this why it took 10 minutes to get a manager?
Ended up contacted chat support on the Best Buy website and got the price match using the same link, picked it up at this location all within 15 minutes.
Response from Best Buy
July 20, 2025
Hello, Steve,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important a price match can be and understand how important excellent customer support can be. We would like to take a closer look into any concern you may be facing and document them. To continue, please contact us through a private message on one of the following social platforms with your full name, phone number, and email:
Facebook (https://bby.me/zcv0ul)
Twitter/X (https://bby.me/306kpv)
Instagram (https://bby.me/rjxi1j)
We look forward to assisting you there.
Regards,
^ Brandon