I went in confused about the Smart TV we have and was told we needed such and so. After talking to the young lady assisting us she said I can sell you these things but you already have what you need and in layman's terms informed us how to continue. We have dealt with Best Buy for yea
rs and have not been let down.
I was immediately directed to the area of my interest. Within one minute there I was asked if I needed assistance. The young man showed me the item I had pictured on my Best Buy App, rang up my purchase and I was out of there! The best purchasing experience ever!
I didn't notice the time when i happened to be near this best buy. I need a starlink system and thought wow, how convenient. There doors were open so i walked in, looked around and then asked if they sold the Starlink. All the a-hole employee could say was "we're not open" like i was an idiot. Old, not always attentive i can handle but the doors were open. Guess i'll shop online.
Response from Best Buy
January 10, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is never the kind of experience we want our customers to have. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64664105" and share your full name, email, and phone number.
Thanks,
^Vanessa
Melanie C
January 09, 2025
Horrible shop with mad staff members. The sales adviser gave me a wrong price ( on sale 45 usd) of a mobile phone card when i double checked the price of the card. Then when the cashier Renee her name, gave me the real price at the cashier desk (90 usd no longer on sale), I said I did not want to buy it anymore for that price and then the cashier Renee became totally insane and forced me to buy it saying she would call the police to arrest me if I didn't buy it because i had open it to check the expiration date... a supervisor came and of course the sale adviser said the price of 45 usd he indicated me was the price of yesterday and not today, perfectly normal to give clients past prices ... the supervisor also forced me the buy the card i did not want for 90 Usd. Horrible experience I would not recommend to anyone this shop.
Response from Best Buy
January 09, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64661794" and share your full name, email, and phone number.
Thanks,
^Jacob