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Best Buy Palm Desert
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Frequently Asked Questions About Best Buy Palm Desert
How do I check product availability at the Palm Desert Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Palm Desert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Palm Desert stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Palm Desert Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2302 reviews)
Anna G
March 26, 2025
1 out of 5
I was told it would take from 5 to 8 days for my computer to be checked. I travel and it was not possible for me to leave my computer that long. Wewwwwaaaaaaayyyyy too long for service. I was told 400 people were before me yet there was not 1 person name posted on board?????????
Response from Best Buy
March 26, 2025
Hello, Anna,
Thanks for reaching out and providing your feedback. Having a defective computer is never ideal, so I can understand your frustration. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64969602". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Lisa M
March 24, 2025
4 out of 5
Convenient location. Friendly and professional employees. It's easy to find someone to help you. However, we have experienced that, at times, the employees may not be as knowledgeable as you need them to be. Unfortunately, we bought and had to return items on a few occasions because of the wrong advice given when purchasing things for my sons computer. But, l believe they definitely tried their best to help. Great selection on just about everything you may be looking for.
Fatima P
March 18, 2025
5 out of 5
La Atención de parte de Carlos fue de lo mejor, nos ayudó con lo que buscamos fue muy amable
melody s
March 18, 2025
1 out of 5
The man at the geek squad desk was rude and unhelpful both to me and to the woman in front of me.
Response from Best Buy
March 18, 2025
Melody,
Thank you for the review. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review
Regards,
^Kristy