Best Buy Pasadena

Worst experience ever. Came for dashcam instillation and Jose gave me my worst customer service experience ever. I gave them all the material to install except the hard wire. I told him give me a second. Let me go pick up the hard wire. He said it is fine. The box already includes it however, the box includes an OBD cable. He did not want to install again even if installations from Best Buy come with warranty. He wanted to charge me again for his mistake. Avoid Jose at all cost. Rude and reluctant to admit his mistake. Kept complaining that I agreed with his suggestion. Of course, I agreed with his suggestion when he insisted that the box already contained a hardwire cable. He is the “professional” but failed to tell me the differences. He might have just wanted to avoid the extra work of connecting the hardwire to the fuse box. I drove 45 minutes to Pasadena for the installation and it was incorrect. I drove back home and called Best Buy about the wrong installation. They asked for me to go back to get it installed correctly however Jose and a Best Buy worker inside the store did not want to help with the installation and they said that they would have to charge me for the hardwired cable even though I had already paid for it. But they won’t be able to install until tomorrow even though i called best buy and they had confirm to drive to Pasadena (45 minutes) to fox and reinstall. I don’t want to continue to over share details. I’m just really frustrated with this experience. Total of four hours driven back-and-forth and no solution. Plus the camera installation was crooked. It is not centered nicely. What a waste of time and money. I’m really sad, mad, disappointed, frustrated. I took a day off from work to deal with this.

I came in to return a newly purchased Apple Watch, but my experience at the front desk was not pleasant. The staff member, Alice, was not polite and didn’t communicate clearly. I was asked to step aside and set up my device elsewhere without proper explanation, which felt dismissive. I felt uncomfortable with how I was treated, and overall, the service felt unprofessional.

Each department I went to; I received immediately consideration, assistance and answer to my questions. The gentleman at the checkout had exceptional customer etiquette and reverent brand-awareness.

Horrible customer service. Made an order on the phone. They confirmed they have the item on stock and made me pay for it over the phone so that they can hold the item. They told me that it will take 15 minutes. Got there after 2 hours and they say it will take longer. After waiting 10 minutes, another worker came and said we don't even have the item on stock! I explained that I drove from anther city to pick up the item. Asked to speak to manager. The manager came and said his name is Jonathan. He was very rude and instead of apologizing and finding another store that have the item that I purchased, he told me that I am upset and raising my voice so he will not be able to help me. Then the manager leaves and I don't even think he was the manager. Not only I will not go there (pasadena branch) anymore, but I proobably will stop purchasing from best buy as well. Work in customer service for many years and this was very poorly handled. Wasted my time. Went home and canceled the order. I was able to pick up the same item cheaper at Costco.