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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1600 reviews)
Louie W
April 27, 2026
1 out of 5
Worst experience ever.....Go there to get a refrigerator eighteen days ago. Won't get cold . Call them, two weeks later have the technician came out. Couldn't find my house. (As I was outside and watch them drove by )so they scheduled another appointment 2 more weeks out . Yesterday 5-11-26 technician came out told us it's the wire harness .... call best buy to get it replaced and want us to pay a thousand more dollars to get another one same model .... told them come and get it and get our money back so we can go somewhere else with better company service and the junk refrigerator still hear WORST EXPERIENCE EVER
Tyler R
April 26, 2026
1 out of 5
Bought Ram that didn’t work out of the box and they wouldn’t return the product because it had been past 15 days. Then they said if I paid them 50 dollars then they could return it. This place is a joke.
Response from Best Buy
April 27, 2026
We understand the frustration when you were unable to return an item. You can review our full Return & Exchange Promise here: https://bby.me/BJiGU3
If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/FTY9Bb), Twitter/X (https://bby.me/2RWPXv), or Instagram (https://bby.me/zlblHs), and mention your Google review, 146357.
paige f
April 23, 2026
1 out of 5
They only care about the sale and upselling you. Don't be fooled do your research before you come to buy a product and keep your reciept, Florida's bestbuy is just as bad if your smart go anywhere else then any bestbuy.
If they were as diligent as they are about replying to people's reviews maybe the store would be better.
Response from Best Buy
April 23, 2026
Hey there, Paige,
We understand your concerns surrounding your negative experience at one of our locations. We would love to hear more and assist anyway we can. Please send us a private message on Facebook (https://bby.me/04Nty2), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145240
Bradley M
April 10, 2026
1 out of 5
Who’s running this outfit? I came in to ask about Verizon specials and apparently the Verizon guy isn’t there this evening. I’m looking to switch from T-Mobile. They told me to come back tomorrow, but I told them well. I’m gonna be out of town this weekend. That’s why I wanted to get it done this evening and they told me to come back next week. Like seriously who’s running this outfit? Who would turn away a customer who would be switching from one carrier to another. Baffled.
Response from Best Buy
April 11, 2026
Hey there, Bradley,
We understand your concerns surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/xUgMr8), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #140500"