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Frequently Asked Questions About Best Buy Richmond

How do I check product availability at the Richmond Best Buy?
How do I check my order status?
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Richmond stores’ holiday hours?

Recent Reviews

4.2
(1575 reviews)
Deborah B
August 28, 2025
5 out of 5
Phone damaged. Had to transfer things into new phone. Best Buy personnel were great, helping me! I would have been lost without their help!
Eric F
August 28, 2025
1 out of 5
Called and asked if they had copies of a game. They said yes. Got here as the doors opened, was second in line. Had no game. Thanks for wasting my time and gas. Would rate 0 stars if I could
Tom C
August 23, 2025
4 out of 5
I had a standard Best Buy experience, which is OK for most things. I called to inquire about an open box item because I live an hour away from the store. The description of the device's condition sounded good, and the associate recommended ordering it immediately to ensure it would not be sold in the meantime. I ordered it while we spoke. When I arrived, the item was absolutely NOT as described--pretty much the opposite end of the condition spectrum. It all worked out, but I wouldn't have driven two hours round trip if I had known the real condition of the product.
Don F
August 15, 2025
4 out of 5
Good place to shop. Always have some kind of special deals going on

About Best Buy Richmond

bestbuy.com