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Services Offered
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Frequently Asked Questions About Best Buy Richmond
How do I check product availability at the Richmond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richmond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richmond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richmond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1562 reviews)
Teresa M
July 02, 2025
1 out of 5
I would actually give a no star if given the option. Why have a phone number for the Richmond Indiana Store because it directs the call to someone else. I told the person I did get directed to I would like to speak to the Manager of that store and I was told that you can't talk to anybody in that store. Talk about HORRIBLE CUSTOMER SERVICE....AT ITS FINEST. This just adds to an already existing situation.
Mitchell J
June 20, 2025
5 out of 5
The DIMM slots on my motherboard shorted out and I needed a new board ASAP. They had it immediately. Everyone was super friendly and helpful. Will definitely be back there for any PC needs!
John H
June 14, 2025
2 out of 5
Responded to open box sale item on line. Advertisement suggested the item was excellent condition. The microwave was advertised as black stainless steel. Opened the box and found no instructions or templates for installation. Opened the microwave and it was used with food spattered all over the inside. After a 6+ hour round trip we are very disappointed.
Keirstine &
June 07, 2025
1 out of 5
Geek squad refused to help by generating a "refusal to service under warranty because of defect" slip for my 19 yr old daughter who purchased her laptop there in October. It was damaged in our home and its a very expensive item so our homeowners insurance insists that we get documentation of what our warranty covers. The 2 guys at geek squad tried to hand us brochures and when I tried to explain what I needed they told me "sir there are certain ways you can resoond"? What is that? Simply put if your not paying there not helping and unnecessarily rude for being so quick to get rid of people.