The very tall, dark gentleman at the registrer was extremely cool, kind and intelligent. 11/14 10AM. I hope to have the pleasure of interacting with more employees like him in the future.
After purchasing a new range at Best Buy, I was told I needed to buy a separate power cord even though I already had a compatible one installed. The installers refused to use it, installed the new one, and took my original cable without my consent.
Let’s call things by their name: taking property without permission is stealing.
This isn’t about the value of a cable it’s about integrity, respect for the customer’s property, and doing the right thing.
Response from Best Buy
November 12, 2025
Hello, Pedro,
Old accessories may not be safe to use with newer devices. We can understand that this can be difficult. We would be glad to look into your concerns with your experience with your delivery. If you need support please reach out to us on any of our social media profiles below with review 68098 for support.
Facebook (https://bby.me/8yuthb), Twitter/X (https://bby.me/bnj0ac), Instagram (https://bby.me/90q8v3)
Herman H
November 10, 2025
Difficult finding help in the store, and when I did find someone to help me, they didn't have the item.
Barbara P
November 10, 2025
Horrible no one in customer service
Response from Best Buy
November 10, 2025
Hi Barbara,
Thanks for sharing this review. We're concerned to hear the service you received in our store didn't meet expectations. If you'd like to share additional feedback with us or need any further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/knfwxp), Twitter/X (https://bby.me/ozni4u), or Instagram (https://bby.me/ksv4ke). Please include the Google Review reference number #67453 when reaching out.