Best Buy Davie

I went in to GeekSquad and paid for a simple hard drive replacement and provided them an external hard drive case to put the replaced hard drive into. They were relatively quick, but they didn't bother to validate their work to make certain that the job was done properly and they didn't mess anything up. The excuse given by both the agent and supervisor was that they do not validate the work if you do not pay for any diagnostic services. After raising a stink how there is a difference between diagnostics and validation they went ahead and powered it on to find out that not only did they not listen to the instructions provided of replacing the secondary hard drive, but they also did not bother with putting in the replaced hard drive into the external case. To make matters worse after they finished fixing their mistake, as I was leaving the manager tried to smooth talk me down explaining how this was how they were told to do, which I know is inaccurate since other locations that I've used their services for do validate their work. To make matters worse it was evident that they tried to place the hard drive into this casing as it came with a piece of thermal tape to place onto the hard drive that no longer was in the box that I brought of the casing. As you can see from the receipt of services, instructions were clearly given that were not followed. My suggestion find another Best Buy to use the GeekSquad services.

Ordered an "excellent" condition dryer today and went to pick it up. When I got to the store to pickup the dryer I was told to pull the car around front so they could load the dryer in the car. I made the mistake of not looking at the dryer before it was loaded into my car. The associate loaded the dryer in the car and I went next door to GameStop with my son to shop. When we finished at GameStop I decided I should take a look at the dryer to see what condition it was in. To my surprise the dryer was in poor condition. It has deep scratches and dents on the top. Not to mention the sides, but I was ok with that since you could not really see them where I would be installing the dryer. I went into the store to speak with someone from customer service to see if they would be willing to do a price assistance since the dryer was not in excellent condition. I asked because I paid an extra $120 for this dryer in excellent condition, when I could have gotten one in good to fair condition, which is the condition I believe the dryer was in. The associate at the customer service desk informed me that they would not do a price adjust and I could just return the item. Which is what I ended up doing. The issue I had was that the associate did not even want to look at the damage or call a supervisor up to speak with me. She just shrugged her shoulders and was like just return it because we will not adjust the condition for you. I just would have liked to at least been offered a change to speak to a supervisor or for the associate to even look at the damage before becoming so dismissive. I am very disappointed in the customer service at the location and will not be returning anytime soon.

Love this place

Good best buy