Best Buy Davie

To Whom It May Concern, I’m writing to report an extremely disappointing and unprofessional experience I had during a recent visit to Best Buy. We came to shop for Pokémon cards, and when we reached the register, the cashier — who was clearly a reseller herself — asked me how much the cards were reselling for. I explained that I don’t resell; I collect and rip my cards. There were three of us shopping together, including my cousin, who is legally blind and requires assistance. Despite each of us selecting our own item, the cashier attempted to deny our purchases, trying to reserve the products for her friends waiting in line behind us. This was completely unacceptable, especially after we had stood in line all night to secure our items fairly. On top of that, she was extremely disrespectful — putting in her AirPods during checkout and loudly saying she was going to “talk about us.” The attitude, favoritism, and lack of professionalism she showed was unbelievable and unacceptable for a store we have supported for years across three different households. I am also active on social media as DadeAssKickz, where I promote stores like Best Buy regularly. Experiences like this damage not only customer loyalty but also the brand’s reputation. I am asking for this incident to be fully investigated. No loyal customer should ever be treated this way. Thank you for your time and attention to this serious matter.

Not organized well

Curbside pickup was a breeze

The GM was rude to me and one of his employees. Don’t remember his name but it says he’s been with best buy is 1998 or something around there. Saying I have to get a product and it can’t be store credit. I’ve gotten store credit before for returning a defective product under warranty. Only reason I’m giving a 2 star is because the lady in Geek Squad was extremely helpful and knowledgeable about the policy for warranties with Total Tech Members if not it would be a 1 star. You would think paying 180.00 a year for a membership would at least have the GM be a decent person. Anyways I got my store credit like how I always do for one of my two defective items. And the employee being new and him being rude was just disgusting 🤮 honestly. As if he was never in their shoes. If he’s ever there and is the one helping me, i’m walking out the door and going somewhere else. Keep making up your own rules and I’ll cancel my membership. For a General Manager, customer loyalty is obviously something he doesn’t care about.