Best Buy Yorba Linda

On February 20, 2026, I ordered a freezer from Best Buy (Order Number: BBY01-807148824882). The delivery was scheduled for the 23rd; when the delivery guys arrived, they called me that the product had been damaged and would need to be returned to the warehouse before a new delivery could be scheduled. Since I didn't have time to wait, I told them I wanted to cancel the order. Subsequently, a Best Buy customer service representative called me and asked me not to cancel; they proposed that I temporarily use the damaged freezer, and they would deliver a brand-new replacement a few days later. However, to this day, I haven't received any formal notification—such as a letter or email—regarding this arrangement. Today, I called Best Buy customer service to inquire why the freezer had not yet been replaced. The representative said that more than two weeks had passed, they would no longer replace the freezer for me. According to him, they had left me a voicemail regarding this matter. I have paid the price for brand-new freezer, but I have a defective product. Best Buy has my mailing address and my email address, but they don't give me any formal written notification—offering only a single voicemail instead. I hope that other customers learn from my experience and avoid falling into the trap they set, NEVER NEVER NEVER trust them, they won't keep their promises!!!

I went in today to buy a specific 10-ft USB-C cable, but the item I was looking for was out of stock. Fortunately, the manager, Hamid, stepped in and helped me find a different brand that actually turned out to be a better option. I really appreciated his helpfulness and willingness to make sure I left with something that worked for me. Thank you, Hamid!

Rich was very helpful with customer service. He was very understanding and demonstrated a sense of compassion that I don’t often get at electronic stores. Will definitely come back!

I love having a brick and mortar electronics store around. We've seen too many close down. It's convenient when you need something today or when you want to see the product before buying. This location has sufficient inventory and the outside lockers for online order pick up are very convenient.