Best Buy Bozeman

I ordered a disc drive for pick up and when I arrived at the store an hour later I was told they would need an additional 1-2 hours to get it ready. I have no idea how it can take that long to bring an item from the stock to the checkout. Save yourself the time and money and go elsewhere.

I had a pretty disappointing experience with in-store pickup. When I got there, a group of about five employees were standing around chatting and laughing. One of them asked if I needed help, so I said I was there for a pickup. They just told me to stand by the pickup sign and then went right back to their conversation. I ended up waiting around 20 minutes with no update or acknowledgment. Eventually, someone else who wasn’t part of that group came over, helped another customer first, and then finally helped me. It just felt like no one really cared or was paying attention. If you’re going to ask if someone needs help, at least follow through. The whole thing came off as really unprofessional.

came through on the way to Yellowstone and picked up a new Mac. I didn’t pick up his name but a short feller was super kind to aid us and we were in and out the store in 4 minutes.

If someone needs assistance that should be a full experience. Being redirected to 3 different people is unnecessary and should be considered poor customer service. Every Best Buy I’ve been to there’s a staff for each section and they are trained on that specific tech and product. Not sure why that’s not happening here