Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2046 reviews)
Tracy P
September 24, 2025
2 out of 5
Although there were plenty of options to purchase, receiving adequate assistance was difficult. Unless you pay for Geek Squad there is nothing they will help you with. Expensive way to get a simple question answered.
Response from Best Buy
September 24, 2025
Good Afternoon, Tracy.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#47088" for reference. You can find us here:
Twitter(X):
https://bby.me/0spzxm
Facebook:
https://bby.me/nnkczt
Instagram:
https://bby.me/h3thlb
Mark S
September 15, 2025
5 out of 5
Ethan who is in the Geek Squad was fantastic!! Got everything done quickly!
Lorraine D
September 11, 2025
1 out of 5
Waste of time. They don't have anything. Rude employees to top it all . Stay home, save your time and gas and just order from Amazon.
Response from Best Buy
September 11, 2025
Good Evening, Lorraine,
We absolutely understand how you are feeling after being unable to find the items you were looking for, in addition to issues with the conduct of the employees. We would love to look further into this situation with you. Please feel free to contact our team by sending us a private message via social media. Don't forget to include your Google review case ID in your message: #42355.
- Facebook (https://bby.me/ypyc6t)
- Twitter/X (https://bby.me/wd8r8a)
- Instagram (https://bby.me/whnz7i)
WyldAngel W
September 07, 2025
5 out of 5
Great when you get help at the door, but can get busy.