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Best Buy Charleston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1981 reviews)
Harvey C
February 22, 2025
5 out of 5
My favorite store to visit the staff always does an amazing job at helping me find what I'm looking for 👍😊👏
Jessica S
February 20, 2025
5 out of 5
The customer service was amazing. We came to purchase several items and the guy showed us to each one and made product recommendations. Was very informative, he helped me buy a washer dryer set, laptop, Kindle paper weight and Microsoft
Doublex
February 14, 2025
5 out of 5
Great employees
Braxton A
February 03, 2025
1 out of 5
My Xbox one X overheated and I called tech support. She said she could make an appointment so we drove 2 hours for the appointment. When we explained our problem they said that they can’t fix it. We have to send it off to Microsoft. Then when we asked for a Microsoft number the manager told us to figure it out, we can google it. I also asked if I could trade it in because it is only 7 months old. He said no you should have bought the geek membership. So I will no longer give Best Buy business.
Response from Best Buy
February 03, 2025
Hello there, Braxton!
Thank you for taking the time to reach out on Google with a review. We are committed to providing friendly and expert service in-store with our Geek Squad. In a scenario similar to the one you have detailed, I would also reach out for guidance. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64772052 in your message.
You can find us here: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
We hope to hear from you!
Sincerely,
^Ryan