Best Buy Charleston

Will definitely not be going back or ordering from this location ever again. I ordered an “Excellent Condition” open box monitor from them online. I drove an hour to pick it up and they gave me the monitor in a replacement brown box which I thought was a bit odd but I still didn’t think too much about it. When I got it home I unboxed the monitor only to realize that there was a massive crack on the side and that they sold me a “Good Condition” version instead. I was extremely upset since I had to drive another hour back up to the same store to exchange it. They had made a mistake on their end and stocked a monitor that was set to be recycled as the “excellent condition” one. I thought that they would at least cover the difference in a new version of the same monitor (which was around $45) that I would have to pick up from the Charleston store location. Nope! I still had to pay out of pocket and cover the difference. The employee that helped me was extremely nice and helpful. The problem here lies with the management and how the store is being run. They could’ve easily covered the difference for the new monitor. They wouldn’t even offer a protection plan on the monitor as compensation. I implore you to go to the Charleston location if you need anything from Best Buy. DONT SHOP AT THIS STORE! I will be disputing the difference with my bank since i don’t think what they did is fair.

I was staying in the computer area for over 20 minutes waiting. Watched two customers get addressed and helped while I keep getting overlooked. I had questions, but it’s sad to see someone get completely overlooked.

Super helpful staff, very out going, and definately know there electronics ,and the perfect fit for your price range.

Updating to two stars since the employees are SO nice. The issue is with the policy in phone calls to the store and the hoops u have to jump through to get to a person. It’s 10-15 minute wait on the phone, then on social you have to go through another process. It all just complicates things. Sometimes, people cannot text or chat online. Sometimes we’re busy people and can only make calls while driving. ETA: Bobby, all of your replies to negative reviews means nothing unless yall answer the phone or communicate about repairs. It’s been two days and I sent a message on FB. ETA: I do not want to text your social media to communicate about repairs. It’s just another step, you all have my information and could use that to communicate or answer the phone. ETA: They stated on 12-16 the phone would be repaired by 12-17. No one answered the phone at the store, no one called me to communicate that it wouldn’t be done and all I get is a call center that cannot connect me to the store. So I will have to drive to the store just for an update of the repair. I would avoid cellphone technical service here. The employees are kind, but the store doesn’t answer the phone. The calls are sent to a call center and there is no way to speak to someone so you can plan. We’re waiting on a phone repair but I have no clue when it will be finished because no one answers the phone. The call center cannot transfer you to the store, so there is no way to communicate. They are also understaffed, which stresses the workers when it’s busy - that’s why they don’t answer the phone - or at least that’s what the call center mentioned.