Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2041 reviews)
TheOneSandman
September 06, 2025
5 out of 5
Salesman was very helpful answering questions when we bought our latest TV. I had done quite a bit of research beforehand and pretty much knew what I wanted when we went in. Everything we were told lined up with what I had read, so I'm glad that salesman was knowledgeable. The quality and selection of the products was really good. I wouldn't hesitate to buy another TV here.
Robert M
August 30, 2025
1 out of 5
Only services what is bought there.
Good luck.
Johnny R
August 30, 2025
5 out of 5
Great and prompt service as soon as you walk through the door. Can't remember the last time I was treated that well by a company.
Tina L
August 27, 2025
2 out of 5
Terrible customer service. So rude to people. Wait forever for help.
Response from Best Buy
August 28, 2025
Hello Tina,
Thank you for reaching out and letting us know about your visit to the Charleston location. It does not make me feel good to know that you did not have a good shopping experience. I'd like to know more, so we can improve. Can you contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #35975 in a private message.
Facebook (https://bby.me/mhbs4k)
Twitter/X (https://bby.me/y1vp3k)
Instagram (https://bby.me/26ik12)
Thanks,
^Ezra