Horrible Manager "Biji" Experience, I was sent from the Downey store cause they had a Samsung Galaxy Z Fold 6 in-stock to replace it for my warranty.
Arrived and spoke to Biji who wasn't any help whatsoever. He didn't want to fulfill the warranty, didn't want to show the policy regarding the exchange and said that warranty transaction that I paid wasn't processed the same day. The phone was in stock and could have been exchanged with my warranty but to his discretion decided not to help. Thanks for nothing.
P.S. BEST BUY WARRANTY isn't what it used to be!
Asked for help from 3 sales persons and never received any. Each said in a minute, after 30 minutes of waiting , I ordered from Amazon